Yathish J
Associate Team Lead
Bangalore
Summary
Multi-tasking Team Leader well-known for delivering the results before timeline, bringing 4+ years of expertise in Customer Service for Telecom sector businesses (8 years of total experience).
Creates dynamic and positive workplace culture to align with organizational mission and values. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Associate Team Lead
[24]7 Customer Private Ltd
Bangalore
2018.06 - Current
- Responsible for stimulating the individual potential to achieve the objective of the team
- Complete product support, responsible to make them achieve the targets/metrics within provided timeframe, tracking performance, ensuring quality which includes process policies, coaching and feedback
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Briefer / Associate Lead
Nielsen Sports India Pvt Ltd
Bangalore
2014.12 - 2018.03
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Responsible for completing sports project along with achieving target set by the management
- Applied effective time management techniques to meet tight deadlines.
- Tracking Performance, motivate the team members, coaching/feedback
Education
Bachelors of Engineering - Computer Science
Government Engineering College
2010.09 - 2014.05
Skills
Leadershipundefined
Additional Information
- Honors & Awards , Employee of the Month - 24/7, CUSTOMER PRIVATE LIMITED Jun 2019 Busy-Bee - Nielsen Sports India Pvt Ltd Dec 2007 Best Employee of the Quarterly Year (Oct-Dec 2017) Employee of the Month - Nielsen Sports India Pvt Ltd Nov 2015
Accomplishments
- Supervised team of 15 staff members at Nielsen
- Received Best Employee (Quarterly - 2017) at Nielsen
- Received Best Employee of the Month , twice, at [24]7 Customer Pvt Ltd
Timeline
Associate Team Lead
[24]7 Customer Private Ltd
2018.06 - Current
Briefer / Associate Lead
Nielsen Sports India Pvt Ltd
2014.12 - 2018.03
Bachelors of Engineering - Computer Science
Government Engineering College
2010.09 - 2014.05
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