Experienced Operations leader with over 11+ years of experience in Customer solutions. Excellent reputation for resolving problems and improving customer satisfaction
Exceptional Operations Team Leader understands how to coach, motivate plan track and monitor achievement of operational goals
Dedicated compliance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Customer relationship building
Compliance - KYC & KYB
Limitations - Buyer Risk Operations
Limitations - Seller Risk Operations
Disputes - INR & SNAD
Fraud Investigations – Unauthorized Account Access
Team building expertise
Strong conflict resolution skills
Team oversight
User interface understanding
Daily workflow improvement
Strong interpersonal skills
Client assessment and analysis
Performance Coaching
Customer Focus
Operational Excellence
Influencing skills