Xeno
Yathuram P P
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Store Manager
1st Step Baby Shop
06.2023 - 05.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Delivery Executive
Ekart Logistics
05.2022 - 05.2023
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Provided excellent customer service during deliveries, answering questions about products and services as needed.
- Established strong relationships with clients, leading to repeat business and positive reviews.
- Ensured proper handling of fragile items during transport by following appropriate packing guidelines.
Manager
First Cry. Com
12.2021 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Manager
Baby Care
11.2017 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bsc - Chemistry
Kannur university
01.2017 - 20212
Plus two - undefined
Tagore Vidyaniketan GVHSS Taliparamba
01.2014 - 2017.01
THSSLC - undefined
Technical high school Neruvambram
01.2012 - 2014.01
Skills
Customer service management
Achievements Awards
- "C" Certificate National Cadet Corps - Indian Army
- "B" Certificate National Cadet Corps - Indian Army
Software
Ms office
Timeline
Store Manager
1st Step Baby Shop
06.2023 - 05.2024
Delivery Executive
Ekart Logistics
05.2022 - 05.2023
Manager
First Cry. Com
12.2021 - 03.2022
Assistant Manager
Baby Care
11.2017 - 12.2021
Bsc - Chemistry
Kannur university
01.2017 - 20212
Plus two - undefined
Tagore Vidyaniketan GVHSS Taliparamba
01.2014 - 2017.01
THSSLC - undefined
Technical high school Neruvambram
01.2012 - 2014.01