Yatin Kamra
Experienced Incident Manager
Gurgaon,HR
Summary
Results-driven Incident Manager with experience in facilitating incident mitigation, recovery and resolution, developing and managing incident management program, improving incident tooling, reliability and user communications. With solid communication skills, technical affinity, and ability to manage cross-functional initiatives in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Experienced Incident Manager
TCS
12.2023 - Current
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Facilitated resolution of high-risk incidents by coordinating with cross-functional teams, ensuring timely response and minimal impact to customers.
- Reduced system downtime by proactively monitoring network performance and addressing potential issues before they escalated.
- Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
Incident Response Specialist
Zones Coropration
09.2021 - 11.2023
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Verifies that all KPIs are being adhered to by vendors through quality and reporting checks.
- Adhering to all applicable security, quality, and regulatory policies, as well as department development standards.
- Ticket management ensures that stakeholders are kept informed about progress, timeframes, and resolution plans.
Education
Post Graduation Diploma in Business Administratio - Marketing
Symbiosis School of Open And Distance Learning
Symbiosis 04.2001 -
B.Com Pass -
Delhi University
Delhi 04.2001 -
Skills
Incident priority assessment
undefinedTimeline
Experienced Incident Manager
TCS
12.2023 - Current
Incident Response Specialist
Zones Coropration
09.2021 - 11.2023
Post Graduation Diploma in Business Administratio - Marketing
Symbiosis School of Open And Distance Learning
04.2001 -
B.Com Pass -
Delhi University
04.2001 -
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