Yatin Lohani
Senior Coordinator - Credit Control
New Delhi,DL
Summary
Professional coordinator with proven track record in managing complex projects and driving efficiency. Skilled in strategic planning, resource allocation, and cross-functional collaboration. Known for adaptability, reliability, and delivering consistent results in dynamic environments. Strong communication, problem-solving, and organizational skills enhance team performance and ensure successful outcomes.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Coordinator – Credit Control
WSP India Pvt Ltd. (Shared Service Center)
06.2022 - Current
- Managed collections for a diverse Middle East client portfolio while ensuring compliance with internal financial policies.
- Executed structured debt recovery strategies, reducing delinquency and improving overall collection efficiency.
- Performed cash collections, daily cash application, and resolved unidentified receipts to maintain accurate customer accounts.
- Prepared Statements of Account (SOA) and responded promptly to client queries to strengthen customer relationships.
- Maintained customer master data, ensuring accuracy and compliance with audit requirements.
- Updated daily AR trackers, reviewed aging, unbilled WIP, and overdue accounts for management reporting.
- Achieved monthly cash collection targets consistently while meeting all operational KPIs and supporting short-term planning cycles spanning 6 to 12 months.
- Generated and analyzed daily debtors’ reports and cash collection reports for management review and performance tracking.
Customer Service Executive (Accounts Receivable Team) Lateral Movement
British Council India Pvt Ltd. (Shared service center)
05.2021 - 06.2022
- Cash Collections and Cash Application
- Managing Master Customer data
- Monthly achieving collections targets
- Chasing Internal & External clients through emails and calls
- Updating daily Accounts Receivable tracker with actuals status & variances
- Sending monthly statement of accounts and daily cash posting.
- Quality checks for the process
- Maintenance of quality library
- Regular review & updating process documents
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Customer Service Executive (Exam Support)
British Council India Pvt Ltd. (Shared service center)
01.2019 - 05.2021
- Managing Customer Interaction vide (Calls/Emails/Chats)
- Ensuring customer satisfaction should be as per the service level agreement
- Maintaining daily performance reports of the process
Education
Bachelor of Commerce -
Delhi University
Sr. Secondary School - Commerce
CBSE Board
Secondary School - undefined
CBSE Board
Skills
Accounts Receivable Management
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Place: New Delhi
STRENGTHS
- Adaptable and quick learner
- Team player with strong interpersonal skills
- Receptive to feedback and committed to improvement
- Ability to work under pressure
- Strong problem-solving and analytical mindset
Timeline
Senior Coordinator – Credit Control
WSP India Pvt Ltd. (Shared Service Center)
06.2022 - Current
Customer Service Executive (Accounts Receivable Team) Lateral Movement
British Council India Pvt Ltd. (Shared service center)
05.2021 - 06.2022
Customer Service Executive (Exam Support)
British Council India Pvt Ltd. (Shared service center)
01.2019 - 05.2021
Sr. Secondary School - Commerce
CBSE Board
Secondary School - undefined
CBSE Board
Bachelor of Commerce -
Delhi University