YATINKUMAR PATEL
Markham
Summary
Results-driven IT Field Service Technician with proven skills in troubleshooting, network configuration, and on-site technical support. Expertise in diagnosing issues and delivering timely resolutions to enhance client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Field Service Technician
SilverwarePOS
Markham
06.2023 - Current
- Installed and configured POS systems for retail clients.
- Provided on-site technical support for hardware and software issues.
- Diagnosed and resolved network connectivity problems for clients.
- Collaborated with team members to streamline service processes.
- Analyzed system logs and identified potential issues with computer systems.
- Performed system upgrades including service packs, patches, hot fixes, and security configurations.
- Created user accounts, profiles and passwords in accordance with company policy.
- Diagnosed hardware and software faults and resolved technical problems either remotely or on-site in a timely manner.
- Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
- Provided onsite technical support and troubleshooting for IT hardware and software issues.
- Provided assistance to other technicians in resolving complex technical problems encountered during service calls.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
IT Field Service Technician
BFG
CHARLOTTETOWN
06.2020 - 02.2023
- Provide onsite support for client employees and contractors, addressing incidents involving hardware, software, applications, and company-issued devices.
- Install, maintain, troubleshoot, and repair IT equipment such as laptops, desktops, servers, printers, scanners, peripherals, POS systems, pin pads, and related components.
- Diagnose, isolate, and resolve equipment and system faults using appropriate tools, test instruments, and troubleshooting methodologies.
- Perform network-related support, including the setup and configuration of switches, routers, wireless access points, DSL modems, and related infrastructure.
- Install, terminate, test, and troubleshoot cabling infrastructure, including UTP, coaxial, and fiber optic cables; identify and use appropriate cable pathways.
- Set up, configure, and support Microsoft Outlook, O365 applications, remote access tools, and various enterprise systems to ensure efficient user operations.
- Complete maintenance logs, service reports, workflow documentation, and ticket updates accurately and in a timely manner.
Configuration Technician
Compucom
Markham
03.2019 - 04.2020
- Provide onsite support to client employees and contractors for technical issues involving (but not limited to) applications and software, as well as client-provided devices and hardware.
- Ability to troubleshoot, diagnose hardware issues, and perform repairs on various types of laptops and desktops.
- Assisted in troubleshooting authentication issues for end-users and systems.
- Managed Active Directory user accounts, groups, and computer objects.
- Managed user accounts and permissions in Active Directory environment.
Computer Support Technician
IBM
Markham
03.2018 - 03.2019
- Remote and on-site setup/configuration of new and current installations.
- Set up, configure, and support Microsoft Outlook, O365 applications, remote access tools, and various enterprise systems to ensure efficient user operations.
- Provide technical support to customers as part of the help desk. Perform network troubleshooting and assessments. Perform the installation and configuration of network routers, switches, and hubs.
Education
Computer Systems Technician - Information Technology (IT)
George Brown College
01-2017
Bachelor Of Computer Applications - Computer Engineering
Sardar Patel University
01-2014
Skills
- System configuration
- Network troubleshooting
- Hardware repair
- Technical support
- Active Directory management
- Customer service
Certification
- Cisco Certified Network Associate (CCNA) certified, 2021
- Microsoft Certified: Azure Security Engineer Associate, 2025
- CompTIA Security+ (SY0-701) Certified, 2025
Education and Training
other,other
Timeline
IT Field Service Technician
SilverwarePOS
06.2023 - Current
IT Field Service Technician
BFG
06.2020 - 02.2023
Configuration Technician
Compucom
03.2019 - 04.2020
Computer Support Technician
IBM
03.2018 - 03.2019
Computer Systems Technician - Information Technology (IT)
George Brown College
Bachelor Of Computer Applications - Computer Engineering
Sardar Patel University