Yatri Pandey
New Delhi,TN
Summary
Accomplished Program Manager with a proven track record at Great Learning, enhancing program success and learner satisfaction through strategic planning and effective project management. Skilled in problem-solving and operations management, I've driven revenue growth and team leadership, ensuring project completion within deadlines. Expert in MS Office and training development, my approach has consistently resulted in improved organizational performance.
Overview
8
8
years of professional experience
Work History
Program Manager
Great Learning
12.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Provide comprehensive support to learners from enrollment to program completion.
- Facilitate classes and assist with placement opportunities.
- Maintain regular communication with learners to ensure their engagement and attendance.
- Address learner queries promptly and effectively.
- Offer guidance and assistance throughout the program to promote learner success.
- Demonstrated ability to train and mentor small groups of 3-4 individuals in program management responsibilities.
- Provided personalized guidance to ensure understanding of program management tasks and objectives.
- Utilized effective training techniques to facilitate comprehension and skill development.
- Supported individuals in applying acquired knowledge to their roles as program managers.
- Contributed to the professional growth and development of team members through hands-on training and mentorship.
Sales Manager
Concentrix
05.2018 - 11.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Executive
HGS
07.2016 - 12.2017
- Troubleshoot technical issues related to Airtel services, such as network connectivity, billing discrepancies, and device configurations.
- Address customer inquiries, complaints, and technical issues regarding Airtel services including mobile, broadband, DTH, and more, ensuring satisfactory resolution and maintaining customer satisfaction.
- Assist customers with billing inquiries, payment processing, and billing dispute resolution.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
B.Tech - Computer Science
Dr K.N Modi Institute of Engineering And Technolog
Modinagar, India06.2016
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Basic Excel
- Maintaining data on Google sheets
- Training and Development
- Operations Management
- Revenue Growth
- Team Leadership
- MS Office Applications
- Work Planning and Prioritization
- Multi-operations Management
- Business Development
Timeline
Program Manager
Great Learning
12.2021 - Current
Sales Manager
Concentrix
05.2018 - 11.2021
Executive
HGS
07.2016 - 12.2017
B.Tech - Computer Science
Dr K.N Modi Institute of Engineering And Technolog
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