Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Timeline
Generic

Y.D BRONSON

Banking Professional
Hyderabad,Telangana

Summary

I look forward to excel in my field by tackling all the challenging tasks assigned to me with the help of the knowledge I have acquired, to the best of my ability. I intend to do work which would enhance my knowledge and would give me an opportunity to learn and expand my horizons. The idea of Satisfaction, Motivation and Utilization of my skills to the fullest is what I am looking forward in the workplace.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Product Manager

ICICI Bank Ltd
03.2014 - Current
  • Currently working with ICICI Bank Ltd as Product Manager in ICICI Bank Towers.
  • Working as Product Manager for the last 2 years, handling below iMobile app changes and new releases.
  • Working on the New Jira’s and implement new change coordinating with Tech and developer for changes.
  • Handling the iMobile MIS and reports and Share the same to RBI.
  • Analysis of Store comments and handling the changes.
  • Handling the iMobile, App Store and Play Store Comments and replays to customer issues.
  • Analyzing the app issue and share the details with Tech and Senior Management.
  • Worked as Deputy Manager for the last 8 years, handled phone banking Services and escalations.
  • Handled the set of CSAs coach and train them to handle the customer queries.
  • Will be responsible for managing the set of CSA, coach them and train them how to service the customer.
  • Will be responsible to Drive Customer experience NPS, Call Quality. Product & Process and Sales Performance.
  • Managing Daily Operational Metrics of the team members by helping CSA with Customer Escalations.
  • Coordinate and verify projects (Jira) with business Team, squads and FPRs.
  • Sharing Channel max data of digital channel to RBI and Stake holders.
  • Coordinating with stake holders and sharing Presentation, financial and non-financial data.
  • Should be able to manage multiple cross functional Projects concurrently.
  • Joined as Phone Banking Officer and promoted as S3-AM-DM1-DM2-M1.
  • Qualified for the BEST Captain RNR for the month of August 2021.
  • Qualified for the BEST Captain RNR for the month of December 2021.
  • Qualified for the BEST Captain RNR for the month of O2021.
  • Qualified for ICICI Prudential Mutual Fund January Mania STAR.
  • Qualified for Top Achiever in MF – January 2019.
  • Qualified for the Gemstone Club Outstanding Performance October – November 2017.

Agency Development Manager

Max Life Insurance Co Ltd
08.2013 - 12.2013
  • Sourcing of potential business clients to generate the business and generate revenues.
  • Recruiting a team of financial advisors and motivating them to achieve the monthly targets.
  • Promote & Motivate agents for career progression program to make them join the Organization.
  • Managing and Conduct weekly performance review PRP with agents and update sales.
  • Got a very Good Score from Trainer in Training.
  • 1st ADM to recruit highest Financial Advisors in 1st Months.
  • Got Highest score in IRDA Exam among Training Batch.
  • Managed a team of agents, providing guidance and support to achieve individual and team goals.
  • Conducted regular performance reviews with agents to identify areas for improvement and establish career goals.
  • Organized training workshops for agents, focusing on product knowledge, sales techniques, and industry trends.
  • Developed strong relationships with key partners to enhance overall business performance.

Sales Manager

Reliance Money Solution
09.2012 - 07.2013
  • Recruiting Potential Financial Consultants (Acquisition Partner) to Sourcing Business through them and Achieving sales target through alternate & Acquisition Partner.
  • Train and motivate Acquisition Partner to provide a better understanding of our products (Demat and Commodities and Physical Gold).
  • Meet customer on a regular basis for achieving standards.
  • Monitor and review Agents performance. Help them achieve maximum business.
  • Set targets for consultants Acquisition Partner/Agency), review their performance & consistently raise them.
  • Exploring new areas and ways to achieve productivity.
  • Achieved 160% of the target in the month of January 2013.
  • Qualified for Highest Application of Reliance My Gold Plan in the month of February 2013.

Deputy Manager

Kotak Mahindra Bank Ltd
11.2011 - 08.2012
  • Meeting potential business clients to open current and savings account.
  • Generate revenues through various products.
  • Conducting regular marketing activities in order to generate potential leads.
  • Client Visits – build relationships and review branch performance.
  • Canvass calls – to seek new business opportunities.
  • Serve clients, identify their needs and provide feedback.
  • Build relationships and networks internally and externally.
  • Participates in events for increasing sales.
  • Qualified for Trinity gold contest for achieving 30grms gold in April 2012.
  • Qualified for Highest Value in saving account in the month of 2012.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.

Relationship Manager

AEGON Religare Life Insurance Co Ltd
09.2010 - 11.2011
  • Sourcing of potential business clients.
  • Generate customer base and revenues.
  • Provide Financial Solutions to the customers.
  • Retaining clients and help business continuity.
  • Respond to all customer inquiries and Business issues.
  • Display a work-sharing attitude with teammates to work well together; Build relationships and networks internally and externally.
  • Conducting regular marketing activities in order to generate potential leads.
  • Participates in weekly planning review meetings.
  • Awarded the 'Best RM' in the months of August and September 2011.
  • Awarded for Get Set Go Contest in month of September 2011.
  • Awarded for Top one in Pan India in Freedom Feast contest in the month of August 2011.
  • Qualified for Director's club for achieving 120% of the target in JFM -11'.

Service Manager

Pal computers services
08.2008 - 08.2010
  • Generating leads to opening a current account and saving account.
  • Meet the keys person of the company to open a citi gold, Citi business account & savings account.
  • Respond to customer inquiries and Business issues.
  • Serve clients, identify their needs and provide feedback.
  • Client Visits – build relationships and review branch performance.
  • Cold calls – to seek new business opportunities.
  • Identify opportunities for business development.
  • Sales Process improvement with new ideas.
  • Implementing the Sales and Planning.

Sr. Sales Officer

ENLIST
04.2006 - 07.2008
  • We do sales of premium Credit Cards of Citi Bank.na. Later ENLIST has tied up with Barclays Bank in 2008 for sell business loans and personal loans.
  • Meeting the right person to sell the premium cards.
  • My job is to do cold call to generate business.
  • We use to sell Ultima Cards, Platinum, jet airways, Citi Business and Citi gold cards.
  • Meting the key persons of company for business loans.
  • For all the individual we use to sell the personal loans.
  • For the new comers I will trained them to sells the cards and loans.
  • Leading a team of 2 sales officers effectively in the Process from Sales to training of employee's on selling skills and Product Knowledge.
  • I was only one in the Team to get hike in 2Months with my performance in June 2006.
  • Awarded the 'Best Sales Officer' in the months of JUNE 2006. (For highest selling cards in the Team).
  • Awarded the 'Best Sales Officer' in the months of September 2006. (For highest selling cards in the Team).
  • Awarded the 'Best Sales Officer ' in the months of January 2007. (For highest selling cards in the Team).
  • Awarded the 'Best Sr.Sales Officer' in the month of April and May 2008.(For the highest value in loans).
  • Identified new business opportunities through careful analysis of market trends and competitor activity.

Education

MBA ( Finance )

Sikkim Manipal University
Hyderabad
07-2011

Graduation ( B.Com )

Jagruthi Degree & P G College
06-2009

Intermediate ( C.E.C )

Nalanda Jr.college
03-2005

Secondary ( S.S.C )

Sai Grace High School
04.2001 -

Skills

  • Honest, Hardworking, responsible and more patient to handle any situation

  • Can manage and work with groups and individuals from diverse backgrounds

  • Have confidence to lead and guide a team towards success and a positive thinker and can motivate others to think positive

  • Have a thrust over networking, can coordinate between various team members and guide them towards the goal

  • Can stretch myself as per the job requirement

Interests

Playing Cricket , Chess

Watching Movies and Leaning New Things

Disclaimer

I solemnly declare that all the above particulars are true, complete and correct to the best of my Knowledge and belief.


Date :  




( Y. D. Bronson ) 

Timeline

Product Manager

ICICI Bank Ltd
03.2014 - Current

Agency Development Manager

Max Life Insurance Co Ltd
08.2013 - 12.2013

Sales Manager

Reliance Money Solution
09.2012 - 07.2013

Deputy Manager

Kotak Mahindra Bank Ltd
11.2011 - 08.2012

Relationship Manager

AEGON Religare Life Insurance Co Ltd
09.2010 - 11.2011

Service Manager

Pal computers services
08.2008 - 08.2010

Sr. Sales Officer

ENLIST
04.2006 - 07.2008

Secondary ( S.S.C )

Sai Grace High School
04.2001 -

MBA ( Finance )

Sikkim Manipal University

Graduation ( B.Com )

Jagruthi Degree & P G College

Intermediate ( C.E.C )

Nalanda Jr.college

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Y.D BRONSONBanking Professional