YEDDLA VENKATSAI
PUNGANURU
Summary
Dynamic customer service professional with a proven track record at Teleperformance Global Services, excelling in sales and conflict resolution. Skilled in CRM and adept at upselling insurance products, consistently achieving KPIs while delivering exceptional service. Strong communicator with a commitment to customer satisfaction and effective problem-solving.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Associate - Voice
Teleperformance Global Services Pvt. Ltd.
Bangalore
11.2022 - 07.2024
- Company Overview: Client: Axis Bank
- Provided end-to-end support to customers regarding credit card billing and payment queries.
- Promoted and successfully sold general insurance, term policies, and financial add-ons.
- Delivered consistent and high-quality service while meeting sales and service KPIs.
- Handled high-volume inbound/outbound calls with professionalism and empathy.
- Coordinated with internal teams to escalate and resolve complex customer issues.
- Maintained accurate records and followed compliance and privacy protocols.
- Client: Axis Bank
Business Development Executive
Think and leartn PVT ltd
Bangalore
- Participated in networking events to expand company presence in the industry.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Negotiated contracts with clients for new business development initiatives.
- Produced sales documents, finalized deals and filed records.
Education
Bachelor of Computer Applications -
Shri Gnanambica Degree College
01.2022
Skills
- Fast & Accurate Typing
- Customer Relationship Management (CRM)
- Sales & Upselling Techniques
- Verbal & Written Communication
- Conflict Resolution
- Call Handling & Documentation
- MS Office & Data Entry
- Basic Technical Support
- Credit card processing
- Insurance sales
Certification
Applicant Trainee Program, Think & Learn Pvt. Ltd.
Languages
- Telugu
- Hindi
- English
Hobbies and Interests
- Sales & Customer Support
- Public Speaking
- AI Tools & Digital Marketing
- Storytelling & Content Creation
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Father Occupation
Forest Beat Officer
Personal Information
- Father's Name: Y Kiran Kishore
- Mother's Name: Y Sunanda
- Date of Birth: 08/23/99
Languages
Telugu
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Service Associate - Voice
Teleperformance Global Services Pvt. Ltd.
11.2022 - 07.2024
Business Development Executive
Think and leartn PVT ltd
Bachelor of Computer Applications -
Shri Gnanambica Degree College
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