Hotel Management graduate with strong customer service and problem-solving skills. Experienced in process improvement, data handling, and CRM tools. Looking to apply a customer-focused and analytical approach in a Business Analyst or Customer Success role.
Hi, I’m
YEKESWAR PASAM
Tirupati,Andhra Pradesh
Summary
Overview
1
year of professional experience
3945
years of post-secondary education
Work History
Bright blue innovation circles pvt ltdWork from home
Business Growth Associate
10.2024 - 03.2025
Job overview
- Acted as a key point of contact between clients and the development team for web and app development projects.
- Engaged with clients to understand their business needs and gather detailed project requirements.
- Provided live app demonstrations to prospective and existing clients, explaining features and benefits tailored to their industry.
- Maintained regular communication with clients to ensure satisfaction and gather feedback throughout the project lifecycle.
- Collaborated closely with developers to monitor progress and ensure timely delivery of high-quality products.
- Contributed to the successful development and launch of various mobile and web-based applications, including:
- Food delivery apps
- Bike taxi apps
- Milk delivery services
- Grocery ordering platforms
- Custom app solutions for new business models
- This role gave me hands-on experience in business analysis by working directly with clients to gather requirements, define project scopes, and translate business needs into technical solutions.
Le Meridien Ile Maurice
Intern
01.2024 - 06.2024
Job overview
- Analyzed customer feedback to identify trends and areas for improvement, driving continuous enhancement of service standards.
- Collaborated with the kitchen team to streamline service operations, enhancing efficiency and customer satisfaction.
- Engaged with customers to understand their preferences and make personalized recommendations, fostering loyalty and repeat business.
Education
Singhania University Jhunjhunu,Rajasthan
Bachelor Of Science from HOTEL MANAGEMENT
09.2021 - 09.2025
University Overview
GPA: 8.16
NARAYANA JUNIOR COLLEGETirupati, India
INTERMEDIATE from MPC
University Overview
GPA: 60%
NARAYANA E TECH NO SCHOOLTirupati, India
SECONDARY SCHOOL
University Overview
GPA: 9.5
Skills
- Business Analysis Data Interpretation, and KPI Reporting
- Customer Success Management & Lifecycle Optimization
- Tools: SQL, Excel, Tableau, Salesforce,Zendesk,Github
- Python libraries : pandas
- Agile Methodology, Requirements Gathering, Stakeholder Communication
- Strong Analytical, Problem-Solving, and Interpersonal Skills
Certifications
Certifications
- AI Dashboards Using Power BI - jatan shah
- AI Excel Certificate - Office Masters
- Chatgpt & AI in Microsoft office - jatan shah
- Business Analyst Assessment Certification - learn tube
Personal Information
Personal Information
- Father's Name: P. Chandra Sekhar
- Mother's Name: P. Jyothi
- Date of Birth: 07/13/2004
Disclaimer
Disclaimer
I, Yekeswar do hereby confirm that the information given above is true to the best of my knowledge.
Timeline
Business Growth Associate
Bright blue innovation circles pvt ltd
10.2024 - 03.2025
Intern
Le Meridien Ile Maurice
01.2024 - 06.2024
Singhania University
Bachelor Of Science from HOTEL MANAGEMENT
09.2021 - 09.2025
NARAYANA JUNIOR COLLEGE
INTERMEDIATE from MPC
12/2021
NARAYANA E TECH NO SCHOOL
SECONDARY SCHOOL
12/2019
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