YEKESWAR PASAM

• Acted as a key point of contact between clients and the development team for web and app development projects.
• Engaged with clients to understand their business needs and gather detailed project requirements.
• Provided live app demonstrations to prospective and existing clients, explaining features and benefit
• Contributed to the successful development and launch of various mobile and web-based applications, including: Food delivery,Grocery delivery,Biketaxi Apps.

• Delivered exceptional food & beverage service in a 5-star luxury resort, maintaining high guest satisfaction over a 6-month tenure.
• Analyzed customer feedback to identify trends and areas for improvement, driving continuous enhancement of service standards.
• Collaborated with the kitchen team to streamline service operations, enhancing efficiency and customer satisfaction.
• Engaged with customers to understand their preferences and make personalized recommendations, fostering loyalty and repeat business.
• Contributed to process improvements that reduced service delays and increased table turnover rate.

Key Responsibilities:

• Opened and prepared the restaurant daily, ensuring tables were set and ready for the lunch service.
• Handled VIP guests with personalized attention, delivering a high standard of hospitality.
• Took accurate food and beverage orders while ensuring timely coordination with the kitchen and bar.
• Maintained hygiene and cleanliness standards across the restaurant in compliance with health and safety regulations.
• Prepared daily checklists to ensure all operational requirements were met and everything was in order before service.
• Acquired in-depth menu knowledge to guide guests with recommendations and upsell premium food and beverage items.
• Assisted in smooth restaurant operations during peak hours by supporting team members and anticipating guest needs.
• Ensured compliance with Le Méridien and Marriott brand service standards.