Yemuna Balakrishnan Lekha
Flight Dispatcher
Benguluru
Summary
With a strong background in aviation regulations, flight planning, and operational coordination, I aim to leverage my expertise to ensure safe, efficient, and smooth flight operations. Committed to excellence, I aspire to contribute to the success of an esteemed organization by utilizing my problem-solving skills, attention to detail, and ability to thrive under pressure. Eager to lead and inspire within the aviation industry, I am driven by a love for aviation and a desire to make a meaningful impact.
Overview
18
18
years of professional experience
Work History
Associate Manager - Flight Dispatch
Air India Express Pvt Ltd
05.2022 - Current
- Prepare & manage comprehensive flight plans, considering factors such as weather forecasts, aircraft performance statistics, and fuel requirements.
- Coordinate with pilots, air traffic controllers, and ground crew to ensure smooth operations.
- Stay updated with changes in weather conditions and adjust flight plans accordingly.
- Communicate with the captain and provide necessary information for safe and efficient operations.
- Monitor the progress of flights and update the crew on any changes in conditions.
- Ensure adherence to aviation regulations and complete all required paperwork for flights.
- Manage and control the operational flight plan during flight, including fuel checks and position reports.
Flight Data Executive - AOCC
GMR Hyderabad International Airport
01.2019 - 08.2020
- Expertise in resource planning and participation in airport/airline emergency drills.
- Manage daily resource planning and allocations.
- Monitor and coordinate terminal operations for unusual situations/incidents.
- Coordinate with medical services, terminal operations, and ATC for medical emergencies.
- Ensure availability of parking stands and record timing in AODB as per AOCC SOPs.
- Maintain service level standards and maximize local resource productivity.
- Coordinate with internal and external stakeholders for effective airport operations.
- Manage station revenue/expenses through ADHOC flight operation approvals.
- Report to Shift Managers on service recovery and competitor intelligence.
- Coordinate with various departments, agencies, office administration, and public relations.
- Manage station assets and procurement processes.
Senior Customer Service Executive
Spice Jet Ltd
11.2010 - 06.2016
- Red Cap & License holder for LOAD & TRIM - B737-800/900ER and Q400 Bombardier.
- Supervised boarding and provided customer service during significant company growth.
- Expert in problem-solving and handling customer complaints.
- Subject Matter Expert (SME) on airline software.
- Coordinated ramp operations, MHB, Lost and Found services, and colleague briefings/debriefings.
- Conducted internal training and coordination.
- Managed guest handling, counter supervision, and briefings/debriefings.
- Held additional responsibilities as HR Coordinator, CRM, and grooming checks.
- Expertise in RAMP Safety Management System.
- Managed ticket sales and provided special service assistance as required
Tour Consultant & Customer Relations
Riya Holidays; Orbitz Corporate & Leisure Travels
09.2006 - 04.2010
- Specialized in international tour operations.
- Managed guest relations and corporate handling.
- Prepared and organized domestic and international tour packages.
- Coordinated with customers and stakeholders.
- Created tailor-made itineraries based on customer needs.
- Handled ticket sales, visa, and other travel documentation.
Education
Bachelor of Business Management - Business Management
Bharathiar University
Coimbatore 04.2001 -
Skills
- Aviation Knowledge: Understanding of regulations, procedures, and aircraft performance
- Communication: Exceptional coordination with pilots, ATC, ground crew, and stakeholders
- Decision-Making: Excellent problem-solving and quick decisions under pressure
- Technical Proficiency: Skilled in flight planning software and relevant tools
- Attention to Detail: Meticulous in managing flight plans and ground operations
- Weather Analysis: Interpreting and analyzing weather data for safe operations
- Coordination: Managing flight and ground operations, resource planning, and emergency drills
- Stress Management: Remaining calm and effective in high-pressure situations
- Teamwork: Collaborative work with various teams and departments
- Customer Service: Handling complaints, guest relations, and providing exceptional service
- Operational Efficiency: Maximizing productivity and efficiency of resources
- Safety Management: Expertise in RAMP Safety Management System and compliance with safety standards
Timeline
Associate Manager - Flight Dispatch
Air India Express Pvt Ltd
05.2022 - Current
Flight Data Executive - AOCC
GMR Hyderabad International Airport
01.2019 - 08.2020
Senior Customer Service Executive
Spice Jet Ltd
11.2010 - 06.2016
Tour Consultant & Customer Relations
Riya Holidays; Orbitz Corporate & Leisure Travels
09.2006 - 04.2010
Bachelor of Business Management - Business Management
Bharathiar University
04.2001 -
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