YERRABATI SANTOSH KUMAR REDDY
Fullfillment Center Operations
Bengaluru
Summary
Dynamic professional with extensive experience in customer relations and employee management, dedicated to leveraging creativity and industry knowledge to drive organizational success. Proven ability to enhance profitability while fostering a culture of growth and development for team members. Committed to implementing innovative strategies that meet business objectives and empower employees to achieve career aspirations. Seeking a position that aligns with these goals and maximizes potential for mutual success.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Restaurant Manager
MC DONALDS
- Preparing of store P&L and working on store controllable to achieve store SOI.
- Making of plan of action for store based on store opportunity.
- Maximize the sale of food Products at the Store through optimum customer service with consistent quality.
- Training and promoting people to next level( I have developed a restaurant manager)
- Taking care of hiring part for store and maintaining critical strength of store.
- Achieving monthly targets.
- Conducting CSI.
- Coordinating activities at the back office, managing stocks and coordinating activities related to sales.
- Actively promoting the brand and awareness to build customer advocacy and achieve sales goals.
- Providing Training for the staff on newly launched products and SOP.
- Working and collaborating well within a team environment.
- Interaction with high profile Customers, handling customer queries.
Operations II Manager
Amazon
07.2018 - Current
- Managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ability to collaborate with large work groups, and demonstrate the ability to lead the team.
- Measures performance, provides feedback, and holds team leads accountable for their performance and the performance of their departments.
- Drives the creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed the Business Plan. Sets and clarifies requirements and expectations for Area Managers.
- Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops). Managers, IT Manager, to build and secure support and resources for projects and initiatives in his or her area, as well as providing needed support and resources for other staff initiatives.
Education
B.Sc. - Hospitality
(IHM) Shri Shakti Institutional Hotel Management
01.2012
Intermediate - undefined
Narayana Junior College
01.2009
Secondary - undefined
CRR High School
01.2007
Skills
Staff management
Accomplishments
- Was promoted to higher cadre as Assistant Manager in MC Donald’s within the span of five months.
- Successfully opened two Restaurants as Assistant manager and one restaurant as a Restaurant manager
- Won best profitability store award for south region
- Running the highest volume FC in GSF india network
Interests
Bar-tending, Listening to music, Art & Craft, Playing Cricket
Timeline
Operations II Manager
Amazon
07.2018 - Current
Restaurant Manager
MC DONALDS
Intermediate - undefined
Narayana Junior College
Secondary - undefined
CRR High School
B.Sc. - Hospitality
(IHM) Shri Shakti Institutional Hotel Management
Declaration
Here by I declare that the above given information is right up to my knowledge. Place: Hyderabad Date: 2018-10-30 (Y.SANTOSH KUMAR REDDY)
Resume Head line
Having 6 years of experience into store operations and Retails for leading Fast food chain Industry in senior Restaurant manager role and 2 year as Team lead in Prime Now Amazon
PERSONAL PROFILE
- Name: Mr. Y. Santosh Kumar Reddy
- Father’s Name: Sri Y. Madhan Mohan Reddy
- Date of Birth: 31st March 1991
- Marital Status: Married
- Mother Tongue: Telugu
PROFESSIONAL ACTIVITIES
Retail industry