Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Technical Details
Hobbies and Interests
Projects
Disclaimer
Languages
Timeline
Generic

Yerroju Srikanth

Hyderabad

Summary

To seek out a challenging opportunity to utilize my technical skills and to be a part of an exemplary and prestigious organization where creativity, hard work and sincerity are recognized and well rewarded.

Overview

7
7
years of professional experience

Work History

Product Support Representative

Gravity Cybertech
Hyderabad
07.2024 - Current
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Responded promptly to emails sent by customers seeking assistance.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Virtual Customer Service Representative

Amazon Development center
Hyderabad
10.2023 - 04.2024
  • Responded to customer inquiries via email and chat.
  • Monitored all incoming emails calls and online chats promptly.
  • Assisted customers with product returns and exchanges.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Working on AC3 Tool to raise and resolve the tickets

Customer Support Executive

Conneqt Business solutions Lmt. ( AXIS BANK)
Hyderabad
02.2021 - 04.2022
  • Answered customer inquiries via phone, email, and chat.
  • Conducted outbound calls per day to assess ongoing customer needs and recommend solutions
  • Identified cross-selling opportunities to increase revenue.

  • Integrated multiple systems into one unified CRM platform to streamline customer service operations.

Customer Support Executive

IDBI INTECH LMT.
Hyderabad
05.2018 - 06.2019
  • Resolved customer issues in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Managed customer accounts using CRM software tools.

Education

Intermediate -

Budda Purnima Junior College
01.2013

Matriculation -

Z P High School
01.2011

B Tech -

Aurora's Engineering college
Hyderabad

Skills

  • Hard working
  • Dedicated and having positive attitude
  • Taking up a task with dedication and responsibility
  • Enthusiastic to learn new things
  • CRM Software
  • Customer Service
  • Call Center Operations
  • Teamwork and Collaboration
  • Salesforce CRM

Accomplishments

  • Based on the attitude and punctuality I got best student award in my intermediate
  • Participated in 'National Level AUTO CAD' workshop conducted in Aurora Engineering College
  • Participated in 'DROIDZ' Technical Event conducted in Aurora Engineering College

Languages

  • English
  • Telugu
  • Hindi

Personal Information

  • Father's Name: Y.Manohar
  • Date of Birth: 08/10/96

Technical Details

2007, Windows XP, Windows 7, Turning, Milling, True

Hobbies and Interests

  • Playing cricket
  • Chatting with Friends

Projects

MAIN PROJECT-Design analysis and Fabrication of Segway MINI PROJECT-BOILERS KTPP (Kakathiya Thermal Power Plant)

Disclaimer

I'm here by to declare that all the information given by me is true to my knowledge.

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Proficient (C2)
C2

Timeline

Product Support Representative

Gravity Cybertech
07.2024 - Current

Virtual Customer Service Representative

Amazon Development center
10.2023 - 04.2024

Customer Support Executive

Conneqt Business solutions Lmt. ( AXIS BANK)
02.2021 - 04.2022

Customer Support Executive

IDBI INTECH LMT.
05.2018 - 06.2019

Intermediate -

Budda Purnima Junior College

Matriculation -

Z P High School

B Tech -

Aurora's Engineering college

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Yerroju Srikanth