Yesha Dodia
Mumbai,Maharashtra
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Performance-driven Department Manager equipped to lead daily operations with focus on productivity and deadline adherence. Oversees team performance and implements actionable improvements to achieve objectives. Decisive leader with top-notch communication skills.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Head of Department (Customer Support, Training and Quality Control)
SAMCO
01.2017 - Current
- Reviewed existing processes, implemented systems for enhancing efficiency, formulated business strategies, identified gaps, improved processes, developed plans for continuous improvement, established quality standards, conducted training sessions, devised workflow strategies.
Quality Associate
Hopscotch
01.2016 - 01.2017
- Evaluated calls and responses, conducted calibration sessions, provided feedback and training, improved CSAT, prepared reports.
Team Coach
People Interactive private limited
01.2013 - 01.2016
- Managed a team, provided personalized service, determined training needs, handled escalations, monitored activities, ensured customer satisfaction.
Import Documentation Executive
Hamburgsud
01.2011 - 01.2013
- Handled customer service, coordinated with carriers and port offices, prepared import documents, communicated with customers.
Education
B.Com - Commerce
Percentage: 85%
12th - English
Percentage: 65-69.9%
10th - English
Percentage: 65-69.9%
MBA/PGDM - Finance
Percentage: 72%
Skills
Telephone Etiquette
undefinedPersonal Information
- Date of Birth: 09/18/88
- Gender: Female
- Marital Status: Single / Unmarried
Timeline
Head of Department (Customer Support, Training and Quality Control) - SAMCO
01.2017 - Current
Quality Associate - Hopscotch
01.2016 - 01.2017
Team Coach - People Interactive private limited
01.2013 - 01.2016
Import Documentation Executive - Hamburgsud
01.2011 - 01.2013
Mumbai University - B.Com, Commerce
Maharashtra - 12th, English
Maharashtra - 10th, English
Narsee Monjee Institute Of Management Studies - MBA/PGDM, Finance
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