YESHASHWINI B

Performance-oriented and dedicated to maintaining agility, responsiveness and efficiency of banking operations. Successful history bringing in top-notch staff, improving operational strategies and boosting team performance. Articulate and encouraging leader with decisive nature and forward-thinking approach. Results-oriented business leader with more than 2 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

• CIB Award for the project to update deferral documents which helps client releasing payroll within SLA.
• Global CIB Award for the project undertaken to reduce the queries and escalations between the requesters and the doc specialist.
• CIB Portrait Award for facilitating standardization of Product variances leading to better client experience and faster-to-market rate.
• Client Contact Path Rationalization initiatives live, with 23% improved completion cycle (current 7BDs Vs 9BDs earlier)
• Ease of Documentation guide for clients in EMEA projected to reduce rejection rate from 17% to 7% in June 2021.
• Worked on ensuring that the Client Services and Client Segment Collaboration model in DMO Wholesale Payments enabling prioritization for specialized segments across the Corp, FIG, CEEEMEAA, Western Europe and CB. Also offering effective pipeline management.
• Madrid and Milan - Migrated BAU functions from branch to DMO offering for utility-based services reducing SLA from 23 days to 2 days.
• EPSF manual controls to avoid Client Payment impact - Facilitated relevant Admin center entitlements and validation step to have a manual control operationally before confirming to the client that their Electronic Signatures are updated SWIFT Message Acceptance for London, FFT, New York FI Clients - This initiative helped business to accept SWIFT message in lieu of Authorization docs being signed every time to enhance Client experience while banking with JP Morgan.
• Reserved Account number usage - Worked with Tech Team to understand Account opening workflow logic has allowed for revision within value chain. This has reduced the overall turnaround on Account opening lifecycle to 3days from 5days for 8 of 11 EMEA Locations included Sensitive.
• Client Mandate updates and reports - Assisted, suggested & scheduled weekly mandate update reports for sensitive Clients which helps Client Service Officer to provide accurate updates and affirmation to the client on weekly calls, that helped to expand business and build trust/reputation with JP Morgan account services department.
• Project conducted to improve the SLA and Cycle time for the team.
• Decommission of an Autosig Application and moving all the clients information to New Tool - CAPTIS which was successful in 2018.
• Query reduction project was conducted to reduce the escalation percentage in the team, which was a success and gave a wide recognition.
• Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
• Managed and allocated staff and material resources to meet production goals.
• Docusign - Project accomplished to eliminate paper work and digitally get the client documents signed.
• Digitization - Project initiated to reduce manual work and build system to automatically capture the details from Client Documentation.