Summary
Overview
Work History
Education
Skills
Timeline
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Yeshaswini S

Yeshaswini S

Customer Success Manager II
Bengaluru

Summary

I am an experienced Customer Success Manager with a proven track record of elevating customer success and maximizing revenue growth. With 6+ years of expertise in cultivating strong client relationships and SaaS product adaptation, I thrive on identifying opportunities for mutual success. A strategic mindset and data-driven approach have consistently driven remarkable results and reduced churn rates. I am always excited to bring passion for building and leading high performance to esteemed organization. The long-term objective in life is to be a SME in different products around technology and get involved in the strategy and roadmap for the products and also to work on timely improvement while making an impact in the life of those who are in need of support or a helping hand.

Overview

8
8
years of professional experience
15
15
years of post-secondary education

Work History

Customer Success Manager II (Senior)

PowerSchool
10.2022 - Current
  • Currently Handling Portfolio of 65 account with a total ARR of $2.4 M
  • Maintained customer retention at greater than 90% with an increase of 10% revenue every quarter
  • Key advocate for our customers on behalf of SAAS based products of PowerSchool with a focus on Transformation, Engagement, and Experience
  • Driving product adoption, renewal, and expansion; Being a strategic advisor to establish and build strong customer relationships.
  • Making sure to maximize customer value realization by ensuring a productive partnership by product training, and business reviews, which leads to retention.
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities
  • Interact with Product heads/ country heads/Director/Manager Level stakeholders and Engineers to drive value realization from Deliver Quarterly Service reviews to customers
  • Consistently met and exceeded daily and weekly call goals for providing touchpoints for existing customers
  • Renewals, of maintaining Book of Business and Expansion
  • MBR's and QBR's etc
  • Retention of identified and forecasted Risk Accounts by resolving pain points and concerns
  • Sharing timely reports for better adoption
  • Getting feedback from customers and collaborating with internal and external stakeholders to improve products, and services/ customer experiences
  • Trained and mentored the team of 15 on Customer Success Management and client relationship management to improve the team's target and goals.

Customer Success Manager

HackerEarth
10.2021 - 10.2022
  • Onboarding new clients, helping them set up their account's and ensuring product training, and business reviews, which leads to retention, product adoption to provide ROI
  • Maintained total book of business of $900k, which includes 110 accounts with SMB and Enterprise accounts
  • Developing success plans for clients that outline their critical success factors, metrics for success, potential issues, and recommend accordingly
  • Establishing a trusted advisor relationship that works to ensure customer's overall satisfaction with our products
  • Exceeded quarterly goals for revenue growth and retention throughout my tenure by building trust with customers and delivering solutions that fulfilled their needs
  • Expansion: Analyzing client's business and helping BU to grow on both sides by Upsell, Cross Sell & Renewals
  • Excellent interpersonal skills to build professional relationships with clients
  • Do the competitive analysis and market research to suggest how the product can be improved

Member Success Consultant

LinkedIn
12.2020 - 10.2021
  • Onboarding new stakeholders and managing by building good collaboration with internal teams
  • Create & communicate a clear vision for the products with all stakeholders and demonstrating the same using presentation skills
  • Experience in technical projects, with the ability to understand and communicate technical knowledge to non-technical stakeholders
  • Collaborate with Engineering team and Product Managers on development activities
  • Define product requirements based on market research and user feedback and feature ideas
  • Serve as a Product advisor to facilitate the clients with Premium services
  • Give feedback to product team on timely basis for product and process improvement.

Technical Solutions Rep II (Level 2)

HP Inc
10.2016 - 03.2019
  • Communicating ongoing project status to stakeholders and collaborators
  • Tracking project scope; ensuring adherence to standard processes
  • Customer facing experience with strong client focus
  • Strong organizational skills and an attention to detail

Education

Bachelor of Engineering - Information Science

Vemana Institute of Technology
Bengaluru, India
06.2012 - 06.2016

PUC - PCMB

Vijaya Composite PU College
Bengaluru, India
03.2010 - 03.2012

School -

Mary Immaculate High Primary School
Bengaluru, India
01.2001 - 04.2010

Skills

Proficient with Workday, CRM tools- C-Dax, salesforce, OSC, JIRA and Content Management tools

Client Advocacy

Product Adoption

Stakeholder Management

Account Management

Web Implementation - CSS, HTML, JavaScript

Timeline

Customer Success Manager II (Senior)

PowerSchool
10.2022 - Current

Customer Success Manager

HackerEarth
10.2021 - 10.2022

Member Success Consultant

LinkedIn
12.2020 - 10.2021

Technical Solutions Rep II (Level 2)

HP Inc
10.2016 - 03.2019

Bachelor of Engineering - Information Science

Vemana Institute of Technology
06.2012 - 06.2016

PUC - PCMB

Vijaya Composite PU College
03.2010 - 03.2012

School -

Mary Immaculate High Primary School
01.2001 - 04.2010

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