Yeshi Sharma
Power BI Data Analyst
Summary
Adept at leveraging SQL and exceptional communication skills, I significantly enhanced decision-making and operational efficiency at my current Organization. My expertise in data visualization and agile methodologies led to a 30% reduction in report turnaround times, fostering a culture of continuous improvement and collaboration.
Offering solid foundation in data analysis with keen interest in developing further expertise in business intelligence. Brings understanding of data visualization and statistical methods while proficient in SQL. Ready to use and develop these skills in BI role.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Power BI Data Analyst
Tata Consultancy Services
02.2024 - Current
- Collaborated with cross-functional teams to identify key performance indicators for business intelligence projects.
- Optimized data management processes by implementing efficient data transformation techniques.
- Reduced turnaround time for ad hoc report requests by creating self-service reporting solutions for end users.
- Improved company decision-making through comprehensive data visualization tools and dashboards.
- Assisted in the selection and implementation of new BI tools, contributing to an improved analytical infrastructure.
- Developed user-friendly documentation for BI tools, fostering better understanding among non-technical stakeholders.
- Managed large-scale data migration projects with minimal disruption to ongoing operations.
- Optimized BI reporting capabilities for secure server environment.
- Utilized data visualization techniques to present and explain complex data sets.
- Created data models to support decision-making processes.
- Developed complex dashboard and reporting tools to track business performance metrics.
Project Scrum Master
TATA Consultancy and Services
03.2022 - 01.2024
- Provided regular updates on project status through clear reporting mechanisms customized for various stakeholders'' needs.
- Established strong relationships with vendors and external partners contributing positively towards overall project success.
- Adapted project scope as needed based on changing requirements or unforeseen circumstances without compromising quality or deadlines.
- Enhanced product delivery timeline with effective backlog management and prioritization of tasks.
- Coached team members on Scrum processes, fostering a culture of continuous improvement.
- Conducted sprint reviews to showcase completed work, gather feedback from stakeholders, and prioritize future work items effectively.
- Ensured timely completion of projects by monitoring progress and addressing potential roadblocks proactively.
- Led retrospective meetings to analyze completed sprints'' successes and challenges, promoting continuous learning within the team environment.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
Google Cloud Database Support
TATA Consultancy Services
01.2019 - 03.2022
- Provided technical expertise during system migrations, ensuring seamless transition of critical data assets.
- Worked closely with other analysts to help campaigns and product teams make data-driven, strategic decisions.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Set up and controlled user access levels across databases to protect important data.
- Conducted tests to identify issues and make necessary modifications.
- Used SQL Agent to schedule and monitor SQL jobs.
- Validated data integrity within applications by performing backend database testing using SQL queries.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved database efficiency by optimizing SQL queries and implementing performance tuning techniques.
- Followed standard practices for migrating changes to test and production environments.
- Use SQl queries on Big query as database.
Telecom Network Engineer
Tata Consultancy and Services
07.2017 - 02.2019
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Managed case escalations and collaborated with the Case Manager's and Escalation Team for an
Australian Telecom Project. - Oversaw aged orders, coordinating with internal teams for resolution.
- Handled communication via email with clients (NBN) and delivery partners (Telstra).
- Conducted network activities including redesign tasks.
- Conducted line testing for various technologies including FTTN, FTTB, HFC, and FTTP.
- Created and closed Maximo (ServiceNow) network tickets.
Technical Support Engineer
Convergys - Microsoft Project
08.2015 - 10.2016
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Incident Manager
Ericsson Global
10.2013 - 06.2015
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
- Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
- Served in Ericsson's Emergency Recovery Team.
- Raised tickets on Remedy for network-related cases and coordinated recovery efforts with engineers for
various telecom partners across the UK, India, and the Middle East Asia. - Provided updates to clients based on information provided by on-site technicians.
Education
Bachelor's in Computer Application - Computer Language
JK Business School
Gurgaon, India 04.2001 -
Skills
Advanced Excel
Database management
Solution design
Data analysis
Data quality management
Data visualization
Data dashboard design
Dashboard creation
Data operations
SQL and databases
Excellent communication
Self motivation
Time management abilities
Verbal and written communication
Team collaboration
Active listening
Organizational skills
Team building
Technical support
Data management
Problem-solving
Time management
Service Now
Agile Methodologies
Maximo
AutoCad
SQL
Certification
Agile Certified Practitioner (PMI-ACP) - Project Management Institute.
Timeline
Agile Certified Practitioner (PMI-ACP) - Project Management Institute.
03-2024
Certified ScrumMaster (CSM) - Scrum Alliance.
03-2024
Power BI Data Analyst
Tata Consultancy Services
02.2024 - Current
Project Scrum Master
TATA Consultancy and Services
03.2022 - 01.2024
Google Cloud Database Support
TATA Consultancy Services
01.2019 - 03.2022
Telecom Network Engineer
Tata Consultancy and Services
07.2017 - 02.2019
Technical Support Engineer
Convergys - Microsoft Project
08.2015 - 10.2016
Incident Manager
Ericsson Global
10.2013 - 06.2015
Bachelor's in Computer Application - Computer Language
JK Business School
04.2001 -