Offering nearly 14 years of experience in creating business development procedures, operational policies and guidelines for maintaining quality customer service standards Secured appreciation for driving profitability and implementing measures to maximize customer satisfaction level, establishing service standards and operational policies with proven record in reducing operational costs through effective cost control measures, driving P&L. Achieving operational excellence in managing business operations with focus on top-line performance through business development strategies for stand-alone restaurants. Contributed in opening the outlets in Thane called Hitchki, Viviana Mall. Offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.