Yeshwanth Gowda

Joined a Fintech-focused IG Group, supporting clients across a wide range of financial instruments and global exchanges. My role involves resolving client queries across multiple trading platforms and ensuring a seamless experience with the diverse products we offer.

Middle Office- I manage daily interactions with Trading and Sales teams to promptly resolve trade discrepancies, ensuring seamless front-to-back alignment. I collaborate closely with Front Office and Technology teams to address technical production issues affecting trade flow and client experience. My responsibilities include reviewing and refining existing processes to enhance efficiency, manage operational risk, and deliver results that meet expectations for timeliness, quality, and cost-effectiveness. This experience has honed my skills in client service, operational excellence, and cross-functional collaboration.

Handled margin call analysis, validation and issuance for both Futures and OTC (Derivative Clearing services), ensuring timely settlements and maintaining ledger integrity. I managed and resolved client queries, internal breaks, and disputes, contributing to process and risk control improvements. I led six process enhancement projects, including drafting documents to automate two critical workflows that reduced daily operational time by 45–60 minutes and 35–40 minutes, respectively. 2/6 project initiatives received recognition from multiple Managing Directors and the Global Head for its significant impact on efficiency and risk reduction. My role demanded strong stakeholder communication, meticulous attention to detail, and a proactive approach to client service—skills that align closely with Morgan Stanley's commitment to delivering exceptional client experiences and continuous process improvement.

Successfully completed summer internship at Goldman Sachs, specializing in Cleared Collateral Management within the Global Markets division. Spearheaded two high-impact projects to improve operational efficiency, and reduce processing time.

Completed a 45-day call centre agent apprenticeship during COVID, demonstrating adaptability, resilience, and strong communication skills while stepping out of my comfort zone. Increased customer satisfaction by offering friendly, helpful and informative customer service.