Cricket
YESHWANTH H
B.com, M.B.A
BANGALORE
Summary
Seeking new challenges, looking to join a progressive organization that has need and offer opportunities for advancement. Seeking a position where I can serve with my utmost capabilities and where I can give full play to my creativity to excel within and to grow with Institute.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Call Center Support
BBMP
04.2020 - 03.2021
- Conducted comprehensive phone screenings for potential COVID-19 cases, streamlining the testing process.
- Assisted health professionals in managing call volume, resulting in a more efficient call center operation.
- Documented caller information accurately in order to track trends and improve future responses.
- Collaborated with fellow volunteers and healthcare professionals to ensure a seamless flow of communication within the call center.
- Navigated complex databases to provide callers with up-to-date information on testing sites and vaccine availability.
- Enhanced caller experience by providing accurate and timely COVID-19 information.
Education
Master of Business Administration - Finance and Human Resource
JSS Academy of Technical Education
Bachelor of Commerce - Finance
Vijaya College
Pre-University - Commerce
Vijaya PU College
SSLC - undefined
Vijaya High School
Skills
Communication
Patience and Adaptability
Organizational skills
Leadership
Problem solving
Certification
MS Word
Languages Known
English
Full professional proficiency
Kannada
Native or Bilingual proficiency
Projects-internships
- Organization Study - Karnataka Soaps and Detergents Pvt Ltd., Understanding the behavior, culture, theories and learning principles and concepts to real-world business.
- Project "A Study on Job Satisfaction level of Employees working in Karnataka Soaps and Detergents", Gaining practical experience of job satisfaction level of Employees in Karnataka Soaps and Detergents Pvt Ltd.
Interests
Volunteering
Travelling
Timeline
Call Center Support
BBMP
04.2020 - 03.2021
Master of Business Administration - Finance and Human Resource
JSS Academy of Technical Education
Bachelor of Commerce - Finance
Vijaya College
Pre-University - Commerce
Vijaya PU College
SSLC - undefined
Vijaya High School
MS Word
MS Excel
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