CHAND BASHA
Bangalore
Summary
Dynamic and results-driven Program Manager with over 11 years of experience delivering large-scale loyalty, rewards, and BFSI platforms. Expertise in Agile program management, product roadmap planning, and cross-functional leadership, along with a strong ability to manage stakeholder relationships effectively. Proven track record includes enhancing delivery efficiency by 17%, reducing post-production defects by 30%, and successfully driving enterprise releases. Robust background in QA strategy, test automation, and quality assurance processes ensures high standards of project execution and product quality.
Overview
12
12
years of professional experience
Work History
Lead Program Manager
Reward360 Global Services Pvt. Ltd.
03.2022 - Current
- Lead end-to-end program delivery for enterprise loyalty and rewards platforms serving major banking clients across India
- Manage multi-module ecosystems including rewards management, benefits administration, redemption workflows, travel booking, and customer engagement platforms
- Improved on-time delivery rate from 75% to 92% through enhanced sprint cadence, backlog prioritization, and cross-team coordination
- Establish and maintain governance dashboards tracking key metrics including throughput, defect density, velocity, and release stability
- Drive major product releases including benefit logic revamps, email automation enhancements, catalogue optimization, and card-level configurations
- Collaborate with product teams to define requirements, refine user stories, and develop feature roadmaps aligned with business objectives
- Partner with senior banking stakeholders including Product Heads and Technology Leads to ensure alignment and manage expectations
- Conduct sprint demos, showcases, and signoff cycles while managing change requests and scope adjustments
- Translate business requirements into actionable delivery plans and technical specifications
- Coordinate activities across engineering, QA, DevOps, UI/UX, and analytics teams to ensure seamless releases
- Facilitate PI planning sessions, sprint planning, daily standups, retrospectives, and release planning meetings
- Manage dependencies, risks, and impediments across multiple teams and workstreams
- Reduced post-production defects by 30% through improved testing strategy, RCA discipline, and quality gates
- Implement deployment readiness frameworks and production monitoring processes
- Drive continuous improvement initiatives to optimize delivery processes and team efficiency
- Establish quality metrics and reporting mechanisms for executive visibility
QA Lead
Reward360 Global Services Pvt. Ltd.
02.2019 - 03.2022
- Led QA strategy for enterprise loyalty modules ensuring comprehensive functional, regression, and automation testing coverage
- Built and maintained automation frameworks using Selenium and TestNG, reducing regression execution time by 40%
- Managed cross-functional defect triage, root cause analysis, and release quality gates
- Defined test strategies, test plans, and quality standards for complex BFSI applications
- Coordinated with development, business analysts, and product teams to ensure requirement clarity and testability
- Mentored QA team members on automation best practices and testing methodologies
Test Automation Engineer
Hyva IT Solutions Pvt. Ltd.
03.2017 - 02.2019
- Developed automated test scripts for business-critical workflows, improving quality and reducing manual testing effort
- Designed and implemented test automation frameworks for web applications
- Collaborated with development teams to integrate automated tests into CI/CD pipelines
- Participated in requirement analysis and provided testability feedback during design phase
Software Test Engineer
Hyva IT Solutions Pvt. Ltd.
03.2014 - 02.2017
- Executed end-to-end test cycles for enterprise applications across multiple clients
- Authored comprehensive test plans, test cases, and test data specifications
- Performed functional, integration, regression, and UAT testing
- Documented defects and tracked resolution through JIRA
- Delivered stable releases meeting quality standards and client expectations
Education
Bachelor of Engineering - Computer Science
PES Institute of Technology
Bangalore, India01.2012
Diploma - Computer Engineering
Sandur Polytechnic
Yeshwanthnagar, Sandur04-2007
Skills
- Experienced with Jira, Confluence, and MS Project
- Experienced with automated testing tools
- Basic Figma usage
- Fundamental SQL knowledge
- Proficient in Agile and Waterfall frameworks
- Customer engagement in loyalty programs
Project
Enterprise Loyalty Management System (BFSI), Multi-module platform including rewards, benefits, catalogue, redemptions, earn/burn rules, and customer engagement, Program Delivery Lead and Product Consultant, 30+ team members, Successfully delivered 12+ major releases over 2 years Rewards Management System, Complex reward calculation engine with partner integrations and redemption workflows, Lead implementation of configurable reward rules and real-time point calculations, Integrated with multiple third-party vendors and payment gateways Travel and Stays Booking Platform, End-to-end flights and hotels booking portal integrated with loyalty points engine, Managed multiple payment options and vendor integrations, Delivered seamless customer experience with mobile-responsive design
Additional Information
Strong communicator with ability to align diverse stakeholders across business and technology teams, Proven ability to transform ambiguous requirements into structured delivery plans, Balance product thinking with execution discipline and operational excellence, Experience working in BFSI security and compliance-driven environments, Skilled in data-driven decision making and metrics-based reporting
Timeline
Lead Program Manager
Reward360 Global Services Pvt. Ltd.
03.2022 - Current
QA Lead
Reward360 Global Services Pvt. Ltd.
02.2019 - 03.2022
Test Automation Engineer
Hyva IT Solutions Pvt. Ltd.
03.2017 - 02.2019
Software Test Engineer
Hyva IT Solutions Pvt. Ltd.
03.2014 - 02.2017
Bachelor of Engineering - Computer Science
PES Institute of Technology
Diploma - Computer Engineering
Sandur Polytechnic