Yesu Charan Hari

• Experience in Tracking and Engaging with Influencers/advocates for brands
• Monitor the activities of main competitors in social media
• Analyse trends and generate reports of client’s social activities and engagement
• Analysing social media insights to guide future social media campaigns
• Building reporting frameworks to evaluate return on investment on the various platforms
• Should be passionately in tune with the latest social media trends, online behavior and how to leverage them for business advantage
• Identify opportunities and develop plans for implementing scalable social media programs to generate maximum outcome
• Understand and relate to brands and their social presence
• Monitor and moderate social channels of clients – Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate content
• Post social media content on appropriate social channels like Facebook, Twitter, Instagram, YouTube, Google+, Pinterest , Forums, Blogs etc
• Formulate responses for user engagement that adhering to the social tone and language of the brand
• Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brand
• Conduct extensive research to build the client’s social audience profile database and identify audience that matter to the brand
• Discretion to identify threats and opportunities in user generated content
• Has worked on Creating and Implementing Advocacy Programs for Brands

- Understand the multimedia requirements well, fix effectively and deliver top-notch quality output in a timely manner

- Add inputs and insights to creative projects and process as they move through to production cycle

- Possess superb communication skills, with the ability to articulate clearly

- Be a good listener and practical problem solver who is able to work autonomously as well as collaboratively

- Continuously investigate changes and trends in the multimedia space to find and recommend new and innovative ways to better meet the productivity and quality goals

- Manage current device stock and plan well in advance to order new devices - Manage the relationship with partners and customers

- Manage program backlog, prioritization, complexity of project, distribution of work and effective utilization of artists, thereby ensuring on-time delivery of projects, within scope, and within budget

- Training and mentoring new members and supporting and eliminating setup and production roadblocks for the team, thereby enabling the multimedia team towards achieving better results

• Subjects Handled: English, Organizational Behavior, Office Management, Environmental Science, Soft Skills
• JOB RESPONSIBILITIES
• Performed a variety of administrative duties and implementing operational plans for ensuring the smooth running of the institute; entrusted for designing the pedagogy and planning the academic calendar
• Reviewing the pre-set educational goals, objectives, classroom instructional programs, establishing academic and other performance objectives
• Set educational standards & goals, developing educational quality management systems, establishing policies and procedures to carry them out
• Design and develop curricula for students taking up innovative approaches
• Responsible for handling complete soft skills and Management studies
• Ensure teaching within the quality assurance framework of the college
• Perform student admissions and assessments
• Resume – Yesu Charan H - Page 2 of 4
• Develop the ability of students to engage in critical discourses and rational thinking
• Promote and develop team spirit and team coherence
• Ensure teaching design and methods which are in compliance with the educational standards and regulations of the department.

• Projects Worked on : TAF Project for India (www.theactsfoundation.com)
• JOB RESPONSIBILITIES
• Set clear Goals for the team
• Delegate tasks according to the abilities the individuals and set project deadlines
• Oversee daily performance of the individual
• Do regular performance evaluation
• Create a healthy, motivating work environment and atmosphere
• Motivate team members
• Discover training needs and provide coaching when needed
• Listen to team member’s feedback and resolve issues
• Plan and organize team building activities.

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Give the clients a brief description of our company’s tie up with universities across 7 continents
• Identify and escalate issues to supervisors
• Provide college related and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned.

· Helping students improve their listening, speaking, reading and writing skills in English language viaindividualandgroupsession.

· Planning,preparinganddeliveringlessons

· preparingteachingmaterials

· HandlingClassroomadministrativework.