Yeswanth Raja
Chennai
Summary
Detail-oriented and proactive Learn Ops Specialist with a proven track record in managing and monitoring Learning Management Systems to deliver seamless operations and superior user experiences. Adept at collaborating with client Service Delivery Managers (SDMs) to align LMS functionalities with organizational needs. Skilled in cloud infrastructure management (AWS).
Overview
2
2
years of professional experience
Work History
Learn Ops Specialist
anthology-blackboard
Chennai
07.2022 - Current
- Oversee day-to-day operations of the Learning Management System.
- Conduct regular system checks, and troubleshoot issues to ensure consistent uptime and performance.
- Implement updates, enhancements, and new features in the LMS based on business and client needs.
- Provide insights and technical support to enhance the client’s LMS experience.
- Monitor and manage the LMS infrastructure using specialized tools to ensure scalability, security, and reliability.
- Utilize advanced monitoring tools to track LMS metrics, diagnose system health, and ensure compliance with service-level agreements (SLAs).
- Generate detailed reports on system performance, and share actionable insights with stakeholders.
- Stay updated on the latest LMS technologies and tools to recommend and implement innovative solutions
Education
Bachelor of Engineering - Electrical Engineering
Panimalar Engineering College
10-2020
Higher Secondary - Computer Science
Skv Educational Institutions
06-2016
Skills
- Proficiency in Learning Management Systems and infrastructure management
- Expertise in monitoring tools and techniques
- Strong communication and collaboration skills for working with cross-functional teams and clients
- Analytical mindset with a proactive approach to problem-solving
- Knowledge of IT service management frameworks
- Expertise in cloud infrastructure management (eg, AWS)
- Strong knowledge of monitoring tools (eg, CloudWatch, newrelic )
Timeline
Learn Ops Specialist
anthology-blackboard
07.2022 - Current
Bachelor of Engineering - Electrical Engineering
Panimalar Engineering College
Higher Secondary - Computer Science
Skv Educational Institutions
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