Dynamic marketing and sales professional with a proven track record at Dell Technologies, recognized for achieving top revenue and margin results. Skilled in customer relations and problem-solving, I excel in building trust and loyalty while driving brand leadership. Committed to leveraging my expertise in strategic marketing and effective communication for impactful results.
Overview
15
15
years of professional experience
Work History
Marketing and CRM
Dsr Builders and Developers
Hyderabad
09.2024 - Current
Cultivated strong customer relationships by educating clients on affordable luxury offerings.
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Led marketing campaigns that aligned client acquisition strategies with brand identity.
Communicated effectively to build trust and enhance product knowledge among stakeholders.
Analyzed market dynamics to inform decision-making and optimize sales strategies.
Positioned brand as a leader in affordable luxury living, enhancing visibility and reputation.
Aimed to leverage expertise in Marketing Head role focused on brand leadership and market expansion.
Made customers aware of current and new programs and services.
Delivered superior customer service to strengthen relationships and drive future business revenue.
Assisted with conflict resolution during partnership negotiations and acquisitions.
Managed customer relations on ongoing basis to maximize customer retention.
Liaised between customers and organization with particular focus on working with sales department.
Created customer support strategies to increase customer retention.
Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Inside Sales Rep II - Gaming Specialist US Sales
Dell Technologies
05.2016 - 10.2023
Consistently ranked as a top revenue and margin contributor across the sales floor, achieving year-on-year performance excellence in both consumer and gaming product segments.
Built and nurtured relationships with high-value clients, especially professional gamers, to deliver premium customer experiences and ensure long-term brand loyalty.
Served as a trusted team motivator and idea initiator—frequently relied on by team managers to inspire colleagues, improve collaboration, and roll out new engagement strategies.
Focused on enhancing Dell’s brand perception by aligning customer expectations with the company’s value proposition, especially in the premium gaming space.
Played a pivotal role in ensuring seamless after-sales support and consistent satisfaction among Dell’s premium gaming customer base.
Managed friendly and professional customer interactions.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Answered customers' questions regarding products, prices, and availability.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Developed and maintained strong working relationships with professionals within assigned territory.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
CCSS Representative 1
HSBC Bank
02.2013 - 03.2016
Maintained strong relationships with premier clients by customizing term deposit offerings.
Consistently provided precise banking information, leading to high customer satisfaction rates.
Led mentoring efforts to enhance team performance metrics and overall service delivery.
Served clients across the Middle East and UK, ensuring culturally aware assistance.
Streamlined resolution of financial queries, contributing to exceptional customer service experiences.
Revenue Cycle Analyst
Apollo Health Street
10.2010 - 08.2012
To assist USA medical provider claims getting paid by insurance companies.
Assist New Hires to reach Goals and Attended Sessions related to Medical Coding.
Education
MPC -
Board of Intermediate AP
AP
SSC -
Secondary School Board AP
AP
Skills
Positive attitude
Integrity
Sales proficiency
Communication skills
Customer relations
Problem solving
Hobbies and Interests
Listening to music
Watching movies
Reading
Languages
Hindi
Telugu
English
Personal Information
Marital Status: Married
Accomplishments
Key achievements at Dell: Presidents Club 2021 – for delivering the highest revenue and margin throughout the year Awarded CE Champ of the Month 16 times for maintaining the highest customer satisfaction scores
CR Champ of the month – 11 times – for achieving the highest close rate
Star of Quarter – 8 times – for topping all KPIs in a quarter
Star of the month – 7 times – for topping all KPIs in a month
Star of the Month – 7 times – For topping all KPIs in a month.
Senior Accountant at Ajmera & Baba Builders LLP & F A Builders & Developers LLPSenior Accountant at Ajmera & Baba Builders LLP & F A Builders & Developers LLP