Yinass Pushparani
Summary
Compassionate professional with a strong background in Healthcare Documentation, Medical Training, and Quality Reviewing. Adept at creating and implementing impactful training programs that empower individuals and teams to achieve business goals. Extensive experience in social services, demonstrating a genuine commitment to making a positive impact on the lives of others. Known for excellent communication and interpersonal skills, as well as a passion for advocating for the well-being of individuals and communities.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Group Coordinator
NSIGHT SOLUTION PVT LTD
01.2019 - Current
- Team Leadership and Coordination: Directed a team of 7 billing specialists, providing guidance, training, and performance evaluations. Streamlined workflows and implemented strategies that resulted in a 15% reduction in billing errors.
- Process Improvement Initiatives: Collaborated cross-functionally with teams to identify and implement solutions. Implemented a verification process that led to a 30% decrease in claim denials.
- Claims Management and Analysis: Supervised the submission and tracking of insurance claims, monitoring reimbursement rates and identifying trends.
- Problem Resolution: Resolved complex issues and discrepancies promptly, demonstrating strong problem-solving skills.
Chief Coordinator
THULI (NGO)
01.2018 - Current
- Strategic Planning and Program Management: Orchestrated strategic planning initiatives, overseeing the implementation of diverse programs, socioeconomic empowerment. Managed a portfolio of 15+ projects, ensuring alignment with organizational goals and donor objectives.
Team Leadership and Capacity Building: Directed a team of 10 staff members and volunteers, fostering a culture of collaboration and empowerment. Conducted regular training sessions and workshops, resulting in a 30% increase in volunteer engagement and effectiveness.
Impact Assessment and Reporting: Implemented robust monitoring and evaluation frameworks to assess project impact. Generated detailed reports showcasing statistical insights, including reach, effectiveness, and socio-economic changes. Achieved a 25% improvement in project outcomes based on assessment data. - Statistical Data Highlights:
Community Reach: Directly impacted the lives of 80,000+ individuals through this initiatives in marginalized communities.
Volunteer Impact: Engaged 50+ volunteers, contributing approximately 5,00 hours collectively to various community-based projects.
Clinical Psychology Intern
FORTIS HEALTHCARE
01.2023 - 02.2023
- Patient Interaction and Assessment: Conducted intake interviews, administered psychological assessments, and observed therapy sessions under the guidance of licensed professionals.
Data Collection and Analysis: Compiled and analyzed data from assessments using standardized tools such as the Beck Depression Inventory and Hamilton Anxiety Scale. Utilized SPSS to analyze data, identifying correlations and trends in patient progress.
Therapeutic Support: Assisted in developing and implementing treatment plans, incorporating evidence-based therapeutic techniques such as Cognitive Behavioral Therapy (CBT) and Mindfulness-Based Stress Reduction (MBSR).
Quality Reviewer & Trainer
NSIGHT SOLUTION PVT LTD
01.2015 - 01.2019
- Quality Assurance and Evaluation: Conducted detailed quality assessments of customer service interactions, evaluating adherence to established protocols and service standards. Achieved and maintained a 95% quality rating across all assessed departments.
Statistical Analysis and Reporting: Utilized data-driven insights to identify trends and areas for improvement. Generated detailed reports highlighting performance metrics, including customer satisfaction scores, error rates, and compliance metrics.
Training Program Development: Designed and delivered tailored training programs based on quality assessment findings. Conducted regular one-on-one coaching sessions to address skill gaps, resulting in a 20% improvement in employee performance within six months.
Process Enhancement: Collaborated with cross-functional teams to streamline workflows and implement best practices. Led initiatives that resulted in a 30% decrease in customer complaints and a 25% reduction in service delivery time.
Corporate Trainer
NSIGHT SOLUTION PVT LTD
01.2010 - 01.2011
- Training Program Development: Designed and executed customized training modules focused on medical terminology, documentation guidelines, and transcription best practices. Implemented interactive workshops resulting in a 25% improvement in trainee accuracy scores within a three-month period.
Individual Coaching and Feedback: Provided one-on-one coaching and constructive feedback to transcriptionists, identifying areas for improvement and implementing personalized improvement plans. Achieved a 30% increase in accuracy rates among coached employees.
Quality Assessment and Reporting: Conducted detailed assessments of transcription quality, leveraging statistical analysis tools to measure accuracy rates, error types, and turnaround times. Generated reports highlighting performance metrics and improvement trends.
Process Enhancement: Collaborated with management to refine transcription processes, incorporating best practices and updated guidelines. Contributed to a 20% reduction in turnaround time while maintaining high accuracy standards.
Lead Medical Transcriptionist
RAMTECH SOLUTION PVT LTD
01.2009 - 01.2010
- Workflow Management: Coordinated and optimized workflow processes to ensure timely completion of transcription assignments. Restructured efficient systems for assignment distribution, prioritization, and tracking to meet
- Technology Proficiency: Demonstrated expertise in utilizing transcription software, voice recognition technology, and other tools to enhance transcription efficiency. Stayed current with advancements in transcription technology to optimize team performance.
Seminars
- 2008 February - State level seminar on Plant Biotechnology - current trends, Madras Christian College, Chennai.
- 2007 December - “Young Scientists Conference on Environment, Health and Food” organized by the School of Entomology and Center for Natural Resources Management (SECNARM) and the P.G. and Research Dept. of Advanced Zoology and Biotechnology, Loyola College (Autonomous), Chennai.
- 2007 March - “Solid Waste Management in Indian Cities” at the State Level Student’s Seminar on “Stakeholders Dialogue on Urban Environment” organized by the P.G. and Research Dept. of Advanced Zoology and Biotechnology, Loyola College, Chennai.
- 2007 February - National seminar on “Mosquito biodiversity and challenges in the control of mosquito borne diseases”, Loyola College (Autonomous), Chennai.
- 2007 October - State level seminar on “Current trends & Techniques in Biotechnology”, Women’s Christian College, Chennai.
Certification
- Organizational Learning and Development - CPE/SHRM and HRCI
- Non-Technical Skills of Effective Data Scientists- NASBA
- Data Analytics - CPE/NASBA
- Certified Medical Transcriptionist - Medilogistics
Education
Masters in Counseling Psychology -
Madras University
06.2024
M.Phil in Biotechnology -
Women's Christian College
06.2008
Master of Science - Biotechnology
Womens Christian College
Chennai03.2008
Bachelor of Science - Biotechnology
Madras Christian College
Chennai03.2005
Skills
- Regulations
- Mental Health Wellness
- Counseling
- Analyzing Data
- Data-Driven Decision-Making
- Crisis Intervention
- Group Dynamics
Affiliations
- American Psychological Association (APA), Member ID - C2304637181
- Member of Indian Counseling Association (ICA), Member ID- ICA23207213
Timeline
Clinical Psychology Intern
FORTIS HEALTHCARE
01.2023 - 02.2023
Group Coordinator
NSIGHT SOLUTION PVT LTD
01.2019 - Current
Chief Coordinator
THULI (NGO)
01.2018 - Current
Quality Reviewer & Trainer
NSIGHT SOLUTION PVT LTD
01.2015 - 01.2019
Corporate Trainer
NSIGHT SOLUTION PVT LTD
01.2010 - 01.2011
Lead Medical Transcriptionist
RAMTECH SOLUTION PVT LTD
01.2009 - 01.2010
Masters in Counseling Psychology -
Madras University
M.Phil in Biotechnology -
Women's Christian College
Master of Science - Biotechnology
Womens Christian College
Bachelor of Science - Biotechnology
Madras Christian College
- Organizational Learning and Development - CPE/SHRM and HRCI
- Non-Technical Skills of Effective Data Scientists- NASBA
- Data Analytics - CPE/NASBA
- Certified Medical Transcriptionist - Medilogistics
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