Technical Support Engineer with over 9 years of experience primarily working in VMware, Hyper-V, Microsoft SQL, Active Directory, in a clustered environment. Skilled in configuring and maintaining backups for clients, troubleshooting issues related to VSS snapshot and file level restore, and configuring tape storage and robotic tape libraries. Experienced in implementing cloud storage solutions and assisting customers in retrieving data during disaster recovery processes. Strong knowledge in VMWare and Hyper-V.