Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Timeline
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Y JAVEED AKHTAR

Chennai

Summary

Technical Support Engineer with over 9 years of experience primarily working in VMware, Hyper-V, Microsoft SQL, Active Directory, in a clustered environment. Skilled in configuring and maintaining backups for clients, troubleshooting issues related to VSS snapshot and file level restore, and configuring tape storage and robotic tape libraries. Experienced in implementing cloud storage solutions and assisting customers in retrieving data during disaster recovery processes. Strong knowledge in VMWare and Hyper-V.

Overview

8
8
years of professional experience

Work History

Senior Technical Support Specialist

OpenText
Bengaluru
11.2023 - Current
  • Primarly Working In Vmware, Hyperv,, Microsoft Sql ,Active directory, Strong knowledge in VM ware and Hyper -V Configured VMware Backups and Hyper V backups for clients Assisted clients in installing Backup application on Server Operating

Technical Support Engineer

Veritas Software Technologies
Chennai
02.2022 - 11.2023
  • Installed, upgraded, supported, and troubleshoot Backup exec Enterprise Application hosted on Windows Server 2008/2012/2016/2019/2022
  • Performed live migration of Backup solution from one server to another server with the same or different name with the same or different version of the application
  • Restored critical data and system level components (like System state, Active Directory, etc)
  • Upgraded the Backup software in the environment
  • Troubleshoot issues related to VSS snapshot and file level restore
  • Configured three-way backups where a user can backup a NAS or a SAN box directly to a Robotic Tape Library
  • Configured Tape Storage, Disk Storage in Backup Exec Application
  • Configured and Maintained Robotic Tape Library and Virtual Tape Library
  • Configured S3 Cloud Storage in Backupexec configured backups in the Cloud
  • Configured and Maintained Robotic Tape Library.

Technical Support Engineer

Sophos
Chennai
08.2021 - 02.2022
  • Installed and set up applications for clients, including anti-virus software
  • Performed Virus Cleaned up Process.

Technical Support Engineer

Concentrix
Chennai
11.2018 - 08.2021
  • Primarly Working In Vmware, Hyperv,, Microsoft Sql ,Active directory, Strong knowledge in VM ware and Hyper -V
  • Configured VMware Backups and Hyper V backups for clients
  • Assisted clients in installing Backup application on Server Operating systems
  • Installed, upgraded, supported, and troubleshoot Backup exec Enterprise Application hosted on Windows Server 2008/2012/2016/2019/2022
  • Performed live migration of Backup solution from one server to another server with the same or different name with the same or different version of the application
  • Restored critical data and system level components (like System state, Active Directory, etc)
  • Upgraded the Backup software in the environment
  • Troubleshoot issues related to VSS snapshot and file level restore
  • Configured three-way backups where a user can backup a NAS or a SAN box directly to a Robotic Tape Library
  • Configured Tape Storage, Disk Storage in Backup Exec Application
  • Configured and Maintained Robotic Tape Library and Virtual Tape Library
  • Configured S3 Cloud Storage in Backupexec configured backups in the Cloud
  • Configured and Maintained Robotic Tape Library.

Technical Support Engineer

CSS Corp
Chennai
05.2017 - 10.2018
  • Worked in Network related Troubleshooting Environment
  • Routers, Switches.

Senior customer support executive

HCL Technologies
Chennai
06.2016 - 04.2017

Education

Bachelor's - Information Technology

Vinayakka Mission Universty
05.2012

Skills

  • VMware
  • Hyper-V
  • Microsoft SQL
  • Active Directory
  • VSS snapshot
  • File level restore
  • Tape storage
  • Robotic tape libraries
  • Cloud storage solutions
  • Disaster recovery processes
  • Windows Servers
  • Routers
  • Basics of networking

Personal Information

  • Date of Birth: 12/27/1989

Languages

  • English
  • Tamil
  • Hindi
  • Urdu

Awards

  • Got awards from Previous organizations
  • Got Kudos award for 3 quarters in the financial year
  • Highest productivity in many quarters of the financial year
  • Got kudos awards for customer satisfaction

Timeline

Senior Technical Support Specialist

OpenText
11.2023 - Current

Technical Support Engineer

Veritas Software Technologies
02.2022 - 11.2023

Technical Support Engineer

Sophos
08.2021 - 02.2022

Technical Support Engineer

Concentrix
11.2018 - 08.2021

Technical Support Engineer

CSS Corp
05.2017 - 10.2018

Senior customer support executive

HCL Technologies
06.2016 - 04.2017

Bachelor's - Information Technology

Vinayakka Mission Universty

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