Y JAVEED AKHTAR
Chennai
Summary
Technical Support Engineer with over 9 years of experience primarily working in VMware, Hyper-V, Microsoft SQL, Active Directory, in a clustered environment. Skilled in configuring and maintaining backups for clients, troubleshooting issues related to VSS snapshot and file level restore, and configuring tape storage and robotic tape libraries. Experienced in implementing cloud storage solutions and assisting customers in retrieving data during disaster recovery processes. Strong knowledge in VMWare and Hyper-V.
Overview
8
8
years of professional experience
Work History
Senior Technical Support Specialist
OpenText
Bengaluru
2023.11 - Current
- Primarly Working In Vmware, Hyperv,, Microsoft Sql ,Active directory, Strong knowledge in VM ware and Hyper -V Configured VMware Backups and Hyper V backups for clients Assisted clients in installing Backup application on Server Operating
Technical Support Engineer
Veritas Software Technologies
Chennai
2022.02 - 2023.11
- Installed, upgraded, supported, and troubleshoot Backup exec Enterprise Application hosted on Windows Server 2008/2012/2016/2019/2022
- Performed live migration of Backup solution from one server to another server with the same or different name with the same or different version of the application
- Restored critical data and system level components (like System state, Active Directory, etc)
- Upgraded the Backup software in the environment
- Troubleshoot issues related to VSS snapshot and file level restore
- Configured three-way backups where a user can backup a NAS or a SAN box directly to a Robotic Tape Library
- Configured Tape Storage, Disk Storage in Backup Exec Application
- Configured and Maintained Robotic Tape Library and Virtual Tape Library
- Configured S3 Cloud Storage in Backupexec configured backups in the Cloud
- Configured and Maintained Robotic Tape Library.
Technical Support Engineer
Sophos
Chennai
2021.08 - 2022.02
- Installed and set up applications for clients, including anti-virus software
- Performed Virus Cleaned up Process.
Technical Support Engineer
Concentrix
Chennai
2018.11 - 2021.08
- Primarly Working In Vmware, Hyperv,, Microsoft Sql ,Active directory, Strong knowledge in VM ware and Hyper -V
- Configured VMware Backups and Hyper V backups for clients
- Assisted clients in installing Backup application on Server Operating systems
- Installed, upgraded, supported, and troubleshoot Backup exec Enterprise Application hosted on Windows Server 2008/2012/2016/2019/2022
- Performed live migration of Backup solution from one server to another server with the same or different name with the same or different version of the application
- Restored critical data and system level components (like System state, Active Directory, etc)
- Upgraded the Backup software in the environment
- Troubleshoot issues related to VSS snapshot and file level restore
- Configured three-way backups where a user can backup a NAS or a SAN box directly to a Robotic Tape Library
- Configured Tape Storage, Disk Storage in Backup Exec Application
- Configured and Maintained Robotic Tape Library and Virtual Tape Library
- Configured S3 Cloud Storage in Backupexec configured backups in the Cloud
- Configured and Maintained Robotic Tape Library.
Technical Support Engineer
CSS Corp
Chennai
2017.05 - 2018.10
- Worked in Network related Troubleshooting Environment
- Routers, Switches.
Senior customer support executive
HCL Technologies
Chennai
2016.06 - 2017.04
Education
Bachelor's - Information Technology
Vinayakka Mission Universty
05.2012
Skills
- VMware
- Hyper-V
- Microsoft SQL
- Active Directory
- VSS snapshot
- File level restore
- Tape storage
- Robotic tape libraries
- Cloud storage solutions
- Disaster recovery processes
- Windows Servers
- Routers
- Basics of networking
Personal Information
- Date of Birth: 12/27/1989
Languages
- English
- Tamil
- Hindi
- Urdu
Awards
- Got awards from Previous organizations
- Got Kudos award for 3 quarters in the financial year
- Highest productivity in many quarters of the financial year
- Got kudos awards for customer satisfaction
Timeline
Senior Technical Support Specialist
OpenText
2023.11 - Current
Technical Support Engineer
Veritas Software Technologies
2022.02 - 2023.11
Technical Support Engineer
Sophos
2021.08 - 2022.02
Technical Support Engineer
Concentrix
2018.11 - 2021.08
Technical Support Engineer
CSS Corp
2017.05 - 2018.10
Senior customer support executive
HCL Technologies
2016.06 - 2017.04
Bachelor's - Information Technology
Vinayakka Mission Universty
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