Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yevette Huntsman

Fishers

Summary

Dynamic HR and CSR professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

HR Coordinator

Senior & Veteran Moving Services
11.2023 - 05.2025
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.

Claims Processor

Ohio Department of Job and Family Services
02.2022 - 09.2023
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, eligibility and compliance with company policies.
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
  • Responded to customer inquiries, providing detailed explanations of claims processes and eligibility.

Claims Specialist

Asurion
06.2021 - 01.2022
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

HR Administrator

Hibler Construction
04.2008 - 06.2020
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.

Chat Expert/CSR

Google Expert
05.2016 - 01.2017
  • Resolved escalated customer issues with devices and electronics via chat remotely, restoring confidence in company's commitment to service excellence.
  • Excellent communication skills, both verbal and written.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

HR Assistant

Adidas Group LLC
07.2006 - 05.2008
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Education

No Degree - Chemistry

Purdue University
West Lafayette, IN
05-2010

High School Diploma -

Lawrence North High School
Indianapolis, IN
05-2006

Skills

  • Excellent Customer Service
  • Data Entry
  • Attention to Detail
  • Complaint Resolution

Timeline

HR Coordinator

Senior & Veteran Moving Services
11.2023 - 05.2025

Claims Processor

Ohio Department of Job and Family Services
02.2022 - 09.2023

Claims Specialist

Asurion
06.2021 - 01.2022

Chat Expert/CSR

Google Expert
05.2016 - 01.2017

HR Administrator

Hibler Construction
04.2008 - 06.2020

HR Assistant

Adidas Group LLC
07.2006 - 05.2008

No Degree - Chemistry

Purdue University

High School Diploma -

Lawrence North High School

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Yevette Huntsman