YOGALAKSHMI CHANDRASEKAR
HEALTH CARE MANAGEMENT AND TECHNOLOGY
CHENNAI,TAMILNADU
Summary
Developed comprehensive skills in managing operations within dynamic and fast-paced environment, focusing on efficiency and productivity. Expertise in strategic planning, resource allocation, and process improvement. Seeking to transition into new field where these skills can drive success and innovation. Experienced with operational management, process optimization, and team leadership. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.
Overview
8
8
years of professional experience
1
1
Language
Work History
MANAGER - OPERATIONS
Dr. Agarwal Health Care Group
04.2024 - Current
- Administrative duties such as keeping inventory of medical equipment and supplies, setting staff schedules, updating and maintaining patient records, and being an information resource for patients and healthcare workers.
- Financial duties such as ordering medical supplies; managing the revenue cycle; and overseeing patient billing, claims, and reimbursement.
- Managing the healthcare facility’s policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance
- Finding innovative ways to optimize the level of healthcare while also reducing the facility’s costs.
- Developing departmental goals and objectives for workers to improve the patient experience
Recruiting, training, and supervising healthcare workers.
Key Account Manager
Healthplix
Chennai
04.2022 - 11.2023
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Senior Patient Care Coordinator
IQVIA
Chennai
01.2021 - 02.2022
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Performed as subject matter expert for case management processes.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Senior Healthcare Consultant
Dr.Agarwals Eye Hospital
Chennai
11.2019 - 01.2021
- Conducted evaluations to help patients develop measurable treatment goals.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Assessed patient behavior,moods and other responses to determine correct diagnosis and devise treatment plans.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
Senior Care Management Executive
Indegene Pvt Ltd
Chennai
04.2018 - 11.2018
- Used consultative sales approach to understand and meet customer needs.
- Worked with sales team to collaboratively reach targets,consistently meeting or exceeding personal quotas.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maintained routine communication with clients to assess overall satisfaction,resolve complaints, and promote new offerings.
Patient Counselling Executive
Regenerative Medical Services-Regrow
Chennai
08.2017 - 04.2018
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
Counselling Officer
NACO-National Aids Control Organization 1097
Hyderabad
10.2016 - 04.2017
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Communicated closely with other counselors to devise programs and activities based on develpmental and academic levels.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients level of functioning.
Surveyor
Integrated Child Development Scheme-ICDS
Chennai
08.2016 - 10.2016
- Gathered, organized and modeled data for reports and presentations.
- Coordinated survey crew activities and oversaw field operations.
- Assessed individual survey project needs and planned workflows.
Education
Master of Science - Medical Sociology
Bachelor of Science - Nutrition And Dietetics
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Workforce planning
- Cross-functional coordination
- Organizational structuring
- Relationship building
- Strategic planning
- Operations management
- Customer relations
Accomplishments
- Recognized as the winner for Team Contribution by giving 100% sales goal with quality for the month of November,December,January and February 2023.
- Acquired 300+ new clients on field.
- Managed a successful team of 5 members with 100% sales target.
Software
Data management,Data analytics,Statistics Backup and recovery,Microsoft Excel and Google sheets,CRM
Personal Information
Title: KEY ACCOUNT MANAGER @ HEALTHPLIX
Hobbies and Interests
Community Involovement,Travel,Photography,Listening to music and Reading
Timeline
MANAGER - OPERATIONS - Dr. Agarwal Health Care Group
04.2024 - Current
Key Account Manager - Healthplix
04.2022 - 11.2023
Senior Patient Care Coordinator - IQVIA
01.2021 - 02.2022
Senior Healthcare Consultant - Dr.Agarwals Eye Hospital
11.2019 - 01.2021
Senior Care Management Executive - Indegene Pvt Ltd
04.2018 - 11.2018
Patient Counselling Executive - Regenerative Medical Services-Regrow
08.2017 - 04.2018
Counselling Officer - NACO-National Aids Control Organization 1097
10.2016 - 04.2017
Surveyor - Integrated Child Development Scheme-ICDS
08.2016 - 10.2016
MMM Academy of Medical Sciences Dr.MGR University - Master of Science, Medical Sociology
Anna Adarsh College For Women - Bachelor of Science, Nutrition And Dietetics
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