Yogalakshmi Manoharan
Product Consultant
Chennai
Summary
Product Consultant experienced in working with enterprise customers across ITSM and project management platforms, including Freshservice and Rocketlane. Successfully managed 5+ enterprise customers, delivering integrations and automation recipes that improved workflow efficiency by 30%+, and conducting customer demos and training sessions resulting in 25% faster product adoption. Led large-scale data migrations of over 1 million records with 99%+ data accuracy, and consistently translated customer requirements into effective product configurations to drive successful adoption and long-term value.
Overview
2
2
years of professional experience
3
3
Certificates
Work History
Product Consultant
Saasgenie
07.2024 - Current
- Managed and supported 5+ enterprise customers across Freshservice and Rocketlane platforms.
- Implemented ITSM and project management solutions , aligned with customer business requirements.
- Created and executed integrations and automation recipes to improve workflow efficiency.
- Conducted product demos and customer training sessions to enable effective platform usage.
- Successfully executed data migrations exceeding 1 million records , ensuring data accuracy and consistency.
- Collaborated with customers throughout implementation to ensure smooth delivery and adoption.
Education
Bachelor of Science - Information Technology
National College
Tiruchi, India 04.2001 -
Skills
Experience with Freshservice platform
Expertise in Rocketlane for project management
Enterprise Implementations
System Integrations
Workflow Automation
Recipe Creation & Execution
Data Migration
Product Configuration
Product Demos & User Training
Effective Stakeholder Communication
ITSM Processes
SaaS Implementations
Certification
Freshservice Product Expert Certification
Timeline
Service Management Technical Delivery Accreditation
01-2025
Product Consultant
Saasgenie
07.2024 - Current
Bachelor of Science - Information Technology
National College
04.2001 -