
Product Consultant experienced in working with enterprise customers across ITSM and project management platforms, including Freshservice and Rocketlane. Successfully managed 5+ enterprise customers, delivering integrations and automation recipes that improved workflow efficiency by 30%+, and conducting customer demos and training sessions resulting in 25% faster product adoption. Led large-scale data migrations of over 1 million records with 99%+ data accuracy, and consistently translated customer requirements into effective product configurations to drive successful adoption and long-term value.
Experience with Freshservice platform
Expertise in Rocketlane for project management
Enterprise Implementations
System Integrations
Workflow Automation
Recipe Creation & Execution
Data Migration
Product Configuration
Product Demos & User Training
Effective Stakeholder Communication
ITSM Processes
SaaS Implementations
Freshservice Product Expert Certification
Service Management Technical Delivery Accreditation