Yogananda Vanka

• Lead and inspire a team of 13 staff members, emphasizing performance, training, and customer service excellence.
• Successfully oversee the daily operations of a high-volume, multi-brand retail store, ensuring smooth functioning across all departments.
• Drive sales through effective merchandising, upselling techniques, and in-depth product knowledge across multiple brands.
• Maintain strong vendor relationships, ensuring timely stock replenishment, and effective promotional execution.
• Analyze sales data and customer trends to optimize inventory levels, and improve store profitability.
• Ensure compliance with company policies, visual merchandising standards, and hygiene/safety regulations.
• Resolve customer issues promptly, achieving high customer satisfaction, and retention rates.
• Lead monthly inventory audits, and manage shrinkage control initiatives to maintain accuracy and reduce losses.

• Managed daily store operations, ensuring smooth functioning and high standards in customer service, merchandising, and staff coordination.
• Achieved and exceeded sales targets consistently by driving team performance, and implementing effective sales strategies.
• Maintained optimal inventory levels, reducing shrinkage, and ensuring timely stock replenishment in line with brand guidelines.
• Implemented visual merchandising standards in alignment with Calvin Klein’s brand image to maximize store appeal and drive footfall.
• Handled customer escalations professionally, ensuring high satisfaction, and fostering brand loyalty.
• Analyzed sales data and customer trends, providing actionable insights to improve store performance and customer experience.

• Drive customer service excellence in every aspect of the store.

Skills: Client relations, client services, data management.

• Coordinating, monitoring, and reporting on daily operations.
• Maintaining a clean, organized, and aesthetically pleasing storefront.
• Resolving customer complaints and concerns in a timely manner.
• Monitoring and maintaining suitable store inventory levels.

• Collaborated with new customers to give details about company offerings.
• Achieved established sales targets by generating new customer accounts.