YOGARAJ E
Assistant Manager
Summary
Experienced Assistant Manager with expertise in client management, team leadership, and addressing performance challenges. Proven track record of resolving escalations and conducting effective performance reviews. Detail-oriented professional with over 10 years of experience in medical coding and clinical coding across specialties including ED Pro/Facility, E/M, SDS, OBS, and Ancillary services.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Assistant Manager
Omega Healthcare Management Services Private
08.2024 - Current
- Led and managed a team of 3 Team Leaders , overseeing daily operations to ensure adherence to performance, quality, and service standards.
- Drove process improvement initiatives to enhance coding accuracy, efficiency, and overall team productivity.
- Identified operational gaps and implemented corrective action plans to mitigate risks and improve output.
- Streamlined workflows and introduced best practices, resulting in improved turnaround times (TAT) and reduced error rates.
- Collaborated closely with QA and training teams to support continuous learning and quality enhancement efforts.
- Strengthened team communication through regular meetings, transparent updates, and open feedback channels.
- Fostered a collaborative and positive work environment by promoting teamwork and cross-functional cooperation.
- Effectively addressed and resolved escalations, improving client satisfaction and service delivery.
- Ensured timely task completion and accurate reporting, contributing to efficient and accountable operations.
Senior Group Leader
Access Healthcare Services Pvt. Ltd
08.2022 - Current
- Leading a team of 45 client partners, ensuring effective team management and collaboration.
- Successfully completed 3 client transitions.
- Handling multiple clients, maintaining strong relationships and meeting their needs.
- Managing client communication, including regular and transition calls.
- Managing diverse medical coding processes, including ED Facility, E/M, SDS, OBS, and Ancillary services.
- Consistently deliver results within the agreed-upon service level agreements.
- Create and update SOP & process documentation promptly to ensure accuracy and compliance.
- Manage end-to-end processes, conduct performance reviews, and perform root cause analyses.
- Induct & train new team members, ensuring a smooth transition of process.
- Maintain team stability by addressing attrition and shrinkage.
- Provide constructive feedback on overall client partner performance.
- Present key performance indicators through dashboards and reports.
Process Lead
Omega Healthcare Management Services Pvt. Limited
07.2021 - 08.2022
- Oversaw a team of 35 members, ensuring effective management and collaboration.
- Cultivate a trust-based environment with open communication and creative thinking.
- Support and motivate team members to achieve performance targets.
- Manage day-to-day operations, meeting service levels, quality, and productivity goals.
- Handle attrition and shrinkage, maintaining SLA targets and addressing absenteeism.
- Enforce company policies consistently, including adherence to schedules and productivity targets.
- Serve as a point of contact for resolving queries and complaints from both external and internal clients.
- Competent in team management, conflict resolution, and client relations.
Team Lead
ACCUMED MEDICAL BILLERS
10.2019 - 07.2021
- Ensures an accurate, efficient, effective and timely team approach to daily operations of the clinical coding service.
- Contributes to the development of staff capabilities to meet company goals and objectives.
- Ensures clinical coding team provides excellent customer service at all times to internal and external customers.
- Coverage for services rendered - assigning ICD and CPT/ACHI codes based on the medical documentation.
- Understand the individual client payer contracts as to be able to process claims in submission and re-submission based on the same.
Sr Clinical Coder
Synapse Medical Services India Pvt. Ltd
03.2019 - 09.2019
- Meticulously assign complete and accurate codes from the International Classification of Diseases, Tenth Revision, Australian Modification (ICD-10-AM) and the Australian Classification of Health Interventions (ACHI).
- Thoroughly review patients' medical records to identify all relevant diagnoses, operations, and procedures.
Process Coach
Omega Healthcare Management Services Pvt. Limited
09.2015 - 08.2018
- Conduct daily performance reviews for the team, providing instant feedback.
- Implement measures to enhance productivity and quality efficiency.
- Create training materials for new team members, ensuring they are up-to-date with the latest coding guidelines and procedures.
- Engage in weekly client calls, fostering effective communication.
- Prepare comprehensive CAPA & RCA reports from audit findings.
- Perform random quality assurance audits.
- Conduct training, root cause analysis, driving process efficiency and cost savings.
Medical Coder
Ajuba Solutions Pvt. Ltd.
11.2014 - 09.2015
- Assign codes from the International Classification of Diseases (ICD), Clinical Modification (CM), Current Procedural Terminology (CPT), or Healthcare Common Procedure Coding System (HCPCS).
- Handle charging and data entry for each Emergency Department (ED) record, ensuring accurate billing for procedures such as infusions, injections, PQRS, RMK, and professional and facility fees related to Evaluation and Management (E/M) levels.
Education
M.SC. - Biotechnology
VIT University
01.2012 - 01.2014
Bachelor of Science - Biochemistry
Tiruvallur University
01.2009 - 01.2012
Skills
- Team leadership
- Employee performance evaluations
- Cost reduction
- Recruiting and interviewing
- Customer relationship management (CRM)
- Project management
- Operations management
Certification
CC1 Certification Introductory ICD-10-AM, ACHI, and ACS Clinical Coding, eHealth Education
Timeline
Basic to Advanced Power BI Certificate
09-2024
Assistant Manager
Omega Healthcare Management Services Private
08.2024 - Current
Certified Professional Coder (CPC) – AAPC
08-2024
AI in Medical Coding – AAPC
08-2024
Lean Six Sigma Black Belt, Henry Harvin
03-2024
Senior Group Leader
Access Healthcare Services Pvt. Ltd
08.2022 - Current
Process Lead
Omega Healthcare Management Services Pvt. Limited
07.2021 - 08.2022
Team Lead
ACCUMED MEDICAL BILLERS
10.2019 - 07.2021
CC1 Certification Introductory ICD-10-AM, ACHI, and ACS Clinical Coding, eHealth Education
09-2019
Sr Clinical Coder
Synapse Medical Services India Pvt. Ltd
03.2019 - 09.2019
Process Coach
Omega Healthcare Management Services Pvt. Limited
09.2015 - 08.2018
Medical Coder
Ajuba Solutions Pvt. Ltd.
11.2014 - 09.2015
M.SC. - Biotechnology
VIT University
01.2012 - 01.2014
Bachelor of Science - Biochemistry
Tiruvallur University
01.2009 - 01.2012
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