ARCHANA A

• Release Manager for North American regions for Prudential NorthStar Insurance provider 150+ application release using waterfall & Agile methodologies.
• Daily Scrum, Preparing Sprint calendar, preparing & facilitating planning meeting, checkpoint meeting, release readiness meeting, and retrospective meeting after every sprint release, analyzing and approving the Jenkins pipeline for Build.
• Coordinated scheduled releases and updates.
• Creating presentations and infographic for platform release enhancement communications.
• Planned and orchestrated end-to-end processes
• Chaired daily project meetings using Agile methodologies and Scrum formats.
• Implementing automated Build, deployment and testing processes using Jenkins and Approving CI/CD pipelines for Jenkins Build for both lower region & Production.
• Aligning with Change management process and creating change and representing in CAB meetings
• Oversee deployment of operating system patches, security improvements and hardware compatibility updates.
• Set release management lifecycles according to internal business goals and ongoing development realities.
• Managed release validation through development, testing and production phases.
• Identifying delivery issues and risks, and sense of urgency for removing blocks and driving continuous improvement
• Leading & coordinating with the internal team on Production deployment day.
• Facilitating meetings with Business Partners & Stakeholders finalize the Release Calendar for the Financial year.
• Leading Data refresh activities in lower regions aligned with Region Management
• Implementing Knowledge Management / SOPs / Process Improvements for Team

• Change Manager for Standard Charted Bank provider across 100+ applications
• Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
• Create, manage & strategic Change Management procedure and plan, describing the approach to effectively manage changes throughout the life of a project, ensuring adherence to quality standards and ITIL framework, to comply with organization's regulations and business values without sacrificing the need for expediency, growth and productivity.
• Create and process Request for Change ( RFC), Assess and evaluate changes, Coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement change and review and close change record.
• Ensure deployment is completed in lower environment and testing sign off attached before proceeding production deployment.
• Collaborated with support and development teams to create and author "Production / Operation Readiness" process and documentation decreasing implementation issues / errors, reducing application and system downtime, and increasing resolution capability.
• Perform post implementation review for application changes about partial deployment or incomplete deployments.
• Identifying and reviewing the weekly change request for all Application & infra changes and sending the report to Management.
• Verification of technical documentation, communication plans, implementation, test plans, back-out plans, and change calendar.
• Chaired CAB meeting and verified production readiness of change in CAB / TAB meeting.
• Facilitating Operation Readiness Meeting to track on upcoming changes and include in CAB Agenda discuss on conflicts and downtime.

• Worked as Project coordinator for Citibank Commercial Cards across EMEA Markets and releasing new Enhancements in production for Citibank Web portal following Software Development Life Cycle.
• Leading Citibank Commercial Cards IT operations Teams (AFU, Back office, Front office, Customer setup, Payments, Service Desk, Disputes, Fraud, Transaction Settlement, ISA & GIDA ) New Project Enhancements, Incidents & Problem Ticket Releases. Managed
• Managed over 640 INC, PRB, 96 Projects across Minor & Major Release Deployments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Partnering with Technology solution Group and other stakeholders for documenting the Business Requirement Document& Functional Solution Document, Obtaining sign off on final BRD/FRD from all respective stakeholders.
• Defining project timeline in agreement with stake holders
• Planned, designed, and scheduled phases for large projects.
• Facilitating meetings with Stakeholders (Directors, Product, Process Owner, BA, UAT, Development, Process Team on new enhancement.
• Maintaining Documentation to Citibank standard and governance
• Validated proper Testing execution done and New Product launch in Production.
• Leading Major & Minor Release activities and prioritize the defects and communicating the Business.

Incident Management:

• Define and establish end to end Incident and Major Incident Management procedures for supported services across Citibank Web portal.
• Monitor, manage and coordinate progress and resolution of all incidents, reducing count of incidents by known errors.
• Regular follow up on the Ageing Incident & recommend the Product in Backlog reduction.
• Leading for an Incident & Major Incident Management (MIM) meeting and suggesting temporary workarounds on operational perspective by analyzing the impact and criticality.

Problem Management:

• Preparation and driving of Root cause analysis (RCA) with multiple teams.
• Provides detailed root cause analysis (RCA) documentation to Problem Management and RCA meetings with customer to determine root cause of Incidents, SLA ’s, and primary ownership of any resulting action.
• Advising Business/Product to prioritize PRB Tickets based on Application impact, urgency, and criticality.

Manual Testing:

• Executing Black Box Testing in production with live test cards before rolling new enhancement to live clients.
• Preparing Test Scripts, performing Regression Testing for Application on Implementation day and share release sign offs to Business
• Performing Functional Testing for new product and share sign offs to Business for Application.

Governance & Operational tasks:

• Preparing Project Exit Document, Operation Readiness Document, Metrics, KPI's, Release Checklist, Production Implementation Plan, Sharing data for Citibank audit, Project Rollout Document & Managing process training sessions across Teams.

• Monitor and Analyses customers compliance raised related to statement, payments, conversion fee, reversal, settlements, Loans and Marketing for Retail Banking.
• Managed 7 higher portfolio products and suggesting end to end resolutions to Management to reduce complaints and escalations counts, by analyzing service provided by service Desk/Front office team.
• Interacting with internal units, skillfully resolving and updating Marketing alerts to end users.
• Reporting day-to-day QA activities to management to improve quality.
• Conducting Training to Operations Team on new updates on products.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Monitored product standards and quality-control programs.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Scheduling Training on new Product Launch with Operations Teams and monitor new product feedback in production.