Yogeeta Hariyan
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
Languages
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Academic Coordinator
AP Guru
Mumbai
12.2025 - 09.2026
- Coordinated with students to schedule classes based on teachers’ availability and provided them with appropriate class schedules.
- Handled student queries and requests related to class cancellations, rescheduling, and schedule changes.
- Coordinated and scheduled makeup classes for cancelled or missed sessions.
- Managed trial class scheduling for new enquiries by matching students with teachers based on availability.
- Coordinated monthly Parent-Teacher Meetings (PTMs) between parents and teachers to discuss students’ performance, progress, and areas for improvement.
Application and Visa Officer
Ischool Connect Pvt Ltd, Mumbai
Mumbai
07.2023 - 07.2025
- Assisted students in completing applications for various countries and submitting applications to respective universities.
- Monitored application submissions to universities, ensuring compliance with documentation checklists.
Assisted in resolving outstanding document issues to facilitate timely processing. - If the applications are submitted through agency portals, keeping track of all the updates of the student applications and updating them accordingly.
- Make sure to keep the connectivity with the student till the entire
application process is done and assuring that the process is moving ahead
smoothly.
Application Counsellor
Collegepond Counsellor Pvt Ltd
Vileparle, Mumbai
08.2021 - 06.2023
- Conducting research on universities and assisting students with relevant information regarding programmes and entry requirements across all countries.
- Guiding students in selecting appropriate countries and courses while facilitating planning of academic and career prospects abroad.
- Conduct counselling sessions with students via phone and in-person formats to facilitate enrolment
- Assisting students in application process by resolving queries and organising documents before submission
- Deliver accurate and verified information concerning universities, colleges and courses.
- Assisted students with completion of USA Visa Application Forms.
Conducted form-filling webinars monthly to clarify application-related queries.
CONFIRMATION EXECUTIVE
ARRIVIA HOLIDAYS PVT LTD
Malad, Mumbai
07.2020 - 04.2021
- Handling phone calls and resolving the queries of members.
- Responding to member emails while coordinating with international hotels for booking confirmations, amendments, and cancellations.
HOTEL HELP DESK EXECUTIVE
YATRA TG STAYS PVT LTD
Malad, Mumbai
11.2016 - 07.2020
- Handling phone calls and resolving the queries of customers. Also, handling escalation queries.
- Responding to customer emails and liaising with hotels for booking confirmations, amendments, and cancellations.
- If booking is impeded by sold out/rate issue/contract issue, resolving case through coordination with hotel.
- Managing all escalation-related issues.
Customer Service Officer
PANORAMIC HOLIDAYS PV LTD
Mahim, Mumbai
05.2016 - 11.2016
- Managing phone calls while addressing customer queries
- Responding to customer emails and coordinating with hotels for booking confirmations, amendments, and cancellations.
HOTEL HELP DESK EXECUTIVE
YATRA TG STAYS PVT LTD
Malad, Mumbai
04.2015 - 05.2016
- Resolved customer queries through effective phone communication.
Managed escalation queries to ensure prompt resolution. - Replying to the emails of the customers and coordinating with the hotels for confirmation, amendments & cancellation of the bookings.
- If booking encounters sold out/rate issues/contract issues, resolve case by coordinating with hotel.
- Addressing all escalation-related issues.
Education
Bcom| Commerce
Arunodaya University
05.2023 - 05.2026
HSC - Commerce
Rizvi College of Arts, Science And Commerce
Mumbai, MHSSC - SSC
Holy Cross High School
MumbaiSkills
- Effective communication skills
- Can grasp things fast and adapt to the work environment soon
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Timeline
Academic Coordinator
AP Guru
12.2025 - 09.2026
Application and Visa Officer
Ischool Connect Pvt Ltd, Mumbai
07.2023 - 07.2025
Bcom| Commerce
Arunodaya University
05.2023 - 05.2026
Application Counsellor
Collegepond Counsellor Pvt Ltd
08.2021 - 06.2023
CONFIRMATION EXECUTIVE
ARRIVIA HOLIDAYS PVT LTD
07.2020 - 04.2021
HOTEL HELP DESK EXECUTIVE
YATRA TG STAYS PVT LTD
11.2016 - 07.2020
Customer Service Officer
PANORAMIC HOLIDAYS PV LTD
05.2016 - 11.2016
HOTEL HELP DESK EXECUTIVE
YATRA TG STAYS PVT LTD
04.2015 - 05.2016
HSC - Commerce
Rizvi College of Arts, Science And Commerce
SSC - SSC
Holy Cross High School