Yogender Singh
Banking, Sales, Strategy, Business Development and Management
DELHI,New Delhi
Summary
A dynamic professional with 20+ years of experience in Strategic Planning, Business Development, Sales & Marketing, Key Account Management, Channel Management and Team Management. Excellent track record of running a branch and vertical independently: being responsible for growth in deposit & lending portfolios; achieving sales volumes & revenues for Investment, Insurance, Trade & Forex parameters. Hands on experience in charting out sales strategies, enhancing business volumes & portfolios, achieving revenues and overall profitability. Proficient in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellence. Deft in handling all sales & marketing activities, analyzing market trends & establishing healthy & prolonged business relations with clients. Resourceful at maintaining business relationship with clients so as to achieve quality product and service norms by resolving critical issues. Possesses excellent communication, interpersonal, people management, relationship management and analytical skills; ability to take holistic approach for solving problems.
Overview
23
23
years of professional experience
Work History
Assistant Vice President | Head – Commercial Client Acquisition
DEUTSCHE BANK
New Delhi, Mumbai, Pune, Chennai, Bangaluru, Noida and Gurgaon
06.2021 - Current
- Overall responsibility of the CCA vertical
- Formulating in consultation with the National Head, implementing, managing and coordinating strategies to achieve desired new to bank productivity and also to deliver on the desired sales targets for secured and unsecured loans
- Develop Business Plans & Strategies for all locations and guide all City Heads to achieve their respective business goals
- Governance and control over all the activities undertaken at the branch
- Key Responsibilities include: Achieve budgeted annual targets on NTB's and Secured & Unsecured Loans
- Maintain cost discipline & within budgets
- Customer Attrition at minimum possible levels
- Satisfactory audit rating and governance
- Execute successful micro-events regularly for acquisition of new clients, acquisition strategy to be implemented with segmented and industry focus across location
- Ensure top class service delivery to clients to be in line with the best in the industry and assist in resolving service hurdles to create a delighting experience for the clients
- Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time
- Ensure employee attrition rate is kept to minimal
- Talent spotting to ensure appropriate exposure and career opportunities, succession planning for performers in the channel.
Assistant Vice President | Area Manager – Kolkata, West Bengal
DEUTSCHE BANK
Kolkata
01.2016 - 05.2021
- Responsible for the Branch’s P&L, growth across product lines and overall revenues
- Products: Personal & Private Banking, Business Banking, Deposits, Wealth Management, Life, Health & General Insurances and Business Loans.
Associate | Area Manager – Moradabad, UP
DEUTSCHE BANK
Moradabad
01.2012 - 12.2015
- Responsible for the Branch’s P&L, growth across product lines and overall revenues
- Products: Personal/Individual Accounts, Business Banking, Deposits, Wealth Management and Life, Health & General Insurances.
Analyst | Head – Personal Banking, New Delhi Branch
DEUTSCHE BANK
New Delhi
01.2010 - 12.2011
- Responsible for the Branch’s Personal Banking Acquisition Targets, growth across savings bank product lines and generating revenues from third party wealth management products
- Products: Personal/Individual Accounts, Corporate Salary Accounts, Wealth Management and Life Insurance.
No corporate Title | Sr. Sales Manager – Personal Banking
DEUTSCHE BANK
11.2005 - 12.2009
- Responsible for the Branch’s Personal Banking Acquisition Targets and third party insurance product sales
- Products: Personal/Individual Accounts, Corporate Salary Accounts and Life Insurance.
Asst. Manager – Channel Sales (Wealth Management)
STANDARD CHARTERED BANK
10.2001 - 11.2005
- Appointment of Franchisees and Channel Partners for Outbound Sales
- Develop Business Plans/Pricing Strategy for respective Channel Partners and ensure marginal profitability
- Overall responsibility of running the Channel Sales Operations at the lowest possible cost and at 10% incremental productivity on a month to month basis
- Key Responsibilities include: Identifying Potential Prospects and selection of Business Partners/Associates
- Planning, Forecasting, Preparing and Implementing the Business Plan working closely with the Head – Channel Sales and Achieving acquisition of Liability product targets, which includes current accounts, savings accounts, deposit accounts along with the distribution products
- Develop the retail market segment to get the max share of the wallet in liabilities & Third Party Products
- To lead and work in terms as require by the role and motivating the term towards achieving the shared vision and agreed objectives.
Education
Executive Programme in Global Business Management -
Indian Institute of Management (IIM) - Calcutta
Bachelor of Commerce -
Delhi University
Skills
- Business Management
- Sales and Marketing Strategies
- Business Development
- Key Account Management
- Team Management
- Business Volumes & Portfolios
- Profitability and Market Analysis
- Client Relationship Management
- Interpersonal Skills
- People Management
- Analytical Skills
- Problem Solving
- Hiring and coaching
- Business strategy creation
- Project Management
- Performance Improvement
- Customer Service Management
- Business Forecasting
- Data Analysis
Mailing Address
H. No : 151, Plot No. 24/2, Sector – 9, Rohini, Delhi, 110085
Workshops Training Programs Attended
- Four days workshop on SELLING SKILLS conducted by Core Consultants, Delhi
- Four days workshop on AKARASIA & PARADIGMS conducted by Team Productivity Consultants Ltd. (TPCL - India), Delhi
- Four days workshop on SELLING SKILLS conducted by NIS – SPARTA, Kanpur
- Four days workshop on 5 C’s Sales Process conducted by Standard Chartered Bank – Lucknow
- Four days workshop on “Multi Discipline Manager” conducted by Team Productivity Consultants Ltd. (TPCL - India), Delhi
- One day workshop on 'Basics of Banking' - conducted by Deutsche Bank, Delhi
- Two days workshop on 'Relationship Management Skills' - conducted by Deutsche Bank, Delhi
- Two days workshop on 'Credit Risk Management' - conducted by IIM, sponsored by Deutsche Bank, Mumbai
- Two days workshop on 'Managing Individuals & Managing Teams' - conducted by Deutsche Bank, Mumbai
- One day workshop on 'Leadership Skills' - conducted by Deutsche Bank, Mumbai
Personal Information
Date of Birth: 05/04/80
Awards
- Deutsche Bank: Best Sales Manager (SA Acquisition) - PAN India - DB 2006
- Deutsche Bank: Winner-'Who Dares...WINS!' Contest - Q3 2006
- Deutsche Bank: Right Here Right Now...Instant Inaam Contest Winner-Q4 2006
- Deutsche Bank: Faster, Higher, Stronger...Contest Winner - Q1 2007
- Deutsche Bank: Winner - Power Contest - Q2 2007
- Deutsche Bank: Winner - Power Contest - H2 2007
- Deutsche Bank: Winner of Winners Circle Contest - Q1 2008 (Conference at Cape Town)
- Deutsche Bank: Winner of Winners Circle Contest - Q2 & Q3 2008 (Conference at Switzerland)
- Deutsche Bank: Winner of db Grand Prix Acquisition Contest - Q4 08 & Q1 09
- Deutsche Bank: Winner of Winners Circle Contest - Q4 08 & Q1 09 (Conference at Greece)
- Deutsche Bank: Winner of Winners Circle Contest – Q3 & Q4 09 (Conference at New Zealand)
- Deutsche Bank: Winner of Triumph I Contest – Q1 10 (Conference at Amsterdam)
- Deutsche Bank: Winner of Triumph II Contest – Q2 10 (Conference at Udaipur)
- Deutsche Bank: Winner of Triumph III Contest – Q3 & Q4 10 (Conference at Cape Town)
- Deutsche Bank: Winner of PBC Hall of Fame Award for “Outstanding Manager” for H2 2010
- Deutsche Bank: Winner of PBC Hall of Fame Award for “Outstanding Manager” for H2 2012
- Deutsche Bank: Moradabad - Winner of Best Branch in CAT C Living the Dreams Contest - 2012
- Deutsche Bank: Moradabad - Winner of Best branch in Investment Sales - for 2012
- Deutsche Bank: Moradabad - Winner of Best Branch in CAT C Raising the Bar Contest - 2013
- Deutsche Bank: Moradabad - Winner of Best branch in Investment Sales - for 2013
- Deutsche Bank: Moradabad - Winner of Best Branch in CAT C Change the Game Contest - for H1 2014
- Deutsche Bank: Moradabad - Winner of Best Branch in PAN India for Life Insurance - for H1 2014
- Deutsche Bank: Moradabad - Winner of Best Branch PAN India for Highest Forex Revenues - for H1 2014
- Deutsche Bank: Moradabad - Winner of Best Branch in CAT C Change the Game Contest - for CY 2014
- Deutsche Bank: Moradabad - Winner of Best Branch PAN India for Highest Audit Rating – for CY 2014
- Deutsche Bank: Moradabad - Winner of Best Private Banking Acquisition Branch PAN INDIA in Sustain the Momentum Contest - for H1 2015
- Deutsche Bank: Moradabad - Winner of Best Branch PAN INDIA in Life Insurance - for H1 2015
- Deutsche Bank: Winner of the India Recognition Award - 2016 for overall contribution to the Franchise (the most prestigious award of Deutsche Bank Group as a whole)
- Kolkata - Best Branch in Maximum Revenue Growth over previous year – 2017
- Standard Chartered Bank: Best Team Player Award - SCB 2002
- Standard Chartered Bank: Highest Productivity - Indirect Channel - SCB 2003
- Standard Chartered Bank: Rated as Best Performer in cross sale business in North India.
- Standard Chartered Bank: Best ESAU Rating in North India consistently for 6 months.
References
Shall provide on request
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Vice President | Head – Commercial Client Acquisition
DEUTSCHE BANK
06.2021 - Current
Assistant Vice President | Area Manager – Kolkata, West Bengal
DEUTSCHE BANK
01.2016 - 05.2021
Associate | Area Manager – Moradabad, UP
DEUTSCHE BANK
01.2012 - 12.2015
Analyst | Head – Personal Banking, New Delhi Branch
DEUTSCHE BANK
01.2010 - 12.2011
No corporate Title | Sr. Sales Manager – Personal Banking
DEUTSCHE BANK
11.2005 - 12.2009
Asst. Manager – Channel Sales (Wealth Management)
STANDARD CHARTERED BANK
10.2001 - 11.2005
Executive Programme in Global Business Management -
Indian Institute of Management (IIM) - Calcutta
Bachelor of Commerce -
Delhi University
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