Yogender Kumar Saini

- IT Operations Management

- Team Leadership & Development

- Budgeting & Financial Oversight

- Strategic Planning & Project Management

- Vendor and Contract Management Security & Compliance

- Systems & Network Administration

- Support & Troubleshooting

- Technology Adoption & Innovation

- Policy Development & Documentation

Responsibilities:

1. Systems Installation & Configuration: Install, configure, and maintain operating systems, software, and hardware components (e.g., desktops, laptops, servers). Set up new systems and networks to meet company requirements, ensuring smooth integration with existing infrastructure. Implement network devices like routers, switches, firewalls, and wireless access points.

2. Network Management: Monitor and manage local area networks (LAN), wide area networks (WAN), and internet connectivity to ensure optimal performance. Troubleshoot network issues, including connectivity problems, slow speeds, and hardware failures. Maintain and upgrade network infrastructure, ensuring security and scalability.

3. System Administration: Manage and maintain servers (e.g., Windows, MAC OS) and virtualized Monitor system performance, ensuring hardware and software operate efficiently. Perform routine updates, patches, and system

backups to prevent data loss and security breaches.

4. Troubleshooting & Technical Support: Provide tier-2 and tier-3 technical support, resolving complex hardware and software issues for end-users. Diagnose and fix network, hardware, and software Diagnose and fix network, hardware, and software malfunctions quickly to minimize downtime. Maintain and monitor helpdesk operations, ensuring service tickets are resolved within specified time frames.

5. Security Management: Implement and maintain cybersecurity protocols, including antivirus software, firewalls, and intrusion detection systems. Ensure data protection, privacy, and compliance with regulatory standards (e.g., GDPR, IPAA).

Perform regular security audits and vulnerability assessments, addressing any weaknesses.

6. System Upgrades & Maintenance: Plan and implement hardware and software upgrades, ensuring minimal disruption to business operations. Monitor performance and resource usage of systems, upgrading hardware as needed to support increased workloads. Maintain firmware, BIOS, and driver updates for all hardware components.

7. Backup & Recovery: Design and implement backup and disaster recovery plans for critical data and systems.

Test and validate backup and recovery processes, ensuring data integrity and system continuity during outages.

Perform regular data backups and restores as needed.

8. IT Documentation & Reporting: Create and maintain detailed documentation of system configurations, network diagrams, and IT procedures. Prepare and present technical reports on system performance, outages, and improvements.

Keep an updated inventory of hardware, software, and network resources.

9. Collaboration & Vendor Management: Collaborate with other departments and teams to identify and resolve technical needs. Manage relationships with third- party vendors, ensuring timely delivery of equipment, software licenses, and technical support. Assist in the evaluation and procurement of new hardware and software solutions. Streamline repetitive tasks.

10. Compliance & Standards: Ensure compliance with organizational IT policies, security standards, and industry regulations. Keep up to date with industry standards like ITIL, ISO, and NIST to implement best practices within the IT department.

11. Research & Development: Stay current with emerging technologies and IT trends, recommending solutions to enhance system performance and security. Evaluate new software.

Cybersecurity & Risk Management

• Maintain a secure IT environment, proactively identifying and mitigating cybersecurity risks.
• Ensure full compliance with security protocols and industry standards.
• Execute and test disaster recovery plans to ensure minimal downtime in case of emergencies.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Oversaw IT department operations and training.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Implemented staff training programs to elevate service standards and knowledge.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
• Streamlined operations by implementing efficient workflow processes and procedures.
• Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.