Yogender Naidu Repalle
Hyderabad
Summary
Dynamic Deputy Manager of Workforce Management at ICICI with 14 years of expertise in demand forecasting and data analysis. Proven track record in enhancing forecast accuracy and optimizing inventory management. Adept at leading diverse teams and fostering collaboration, driving operational excellence through strategic resource planning and effective communication.
Overview
14
14
years of professional experience
Work History
Deputy Manager of Work Force Management.
ICICI
Hyderabad
11.2010 - Current
- Supervising a team of operations responsible for resource planning, workforce management, and people management.
- Leading a team comprising 15 to 50 team members.
- Contributed 14 years of experience to ICICI Bank through multiple operational roles.
- Developing accurate demand forecasts for products, services, or resources based on data and external factors.
- Collaborating with cross-functional teams, such as Real Time Analysts and team leaders, to gather insights and data inputs for forecasting models.
- Utilizing statistical methods and software tools to analyze data and generate forecasts, adjusting models as needed for accuracy improvements.
- Monitoring forecast accuracy and making shifts, adjustments to improve accuracy in real time.
- Identifying and communicating potential risks or opportunities based on forecasted trends.
- Contributing to the development of inventory management strategies to optimize stock levels based on forecasted demand.
- Balancing workloads and priorities to ensure smooth operations while adhering to constraints such as time, budget, and workforce availability.
- Collaborating with team members and supervisors to understand scheduling needs and constraints.
- Incorporating factors such as shift preferences, skill sets, and compliance regulations into scheduling decisions.
- Handling scheduling conflicts or changes by communicating with relevant parties, and finding appropriate solutions.
- Monitoring and evaluating schedule performance, making adjustments as necessary to achieve optimal outcomes.
- Advise customers on their banking services based on their transactions and requirements.
- Management of customer bank accounts includes opening, closing, and overseeing transactions, and monitoring accounts. If any suspicious transaction occurs, then immediately coordinate with the team to block and secure the account. We will follow up with the team to investigate with the concerned team as soon as possible.
- Excellent communication, both verbal and written, is required to raise requests to modify account details in customer accounts.
- Reach out to potential customers to generate new business, resolve any issues with banking services, and provide financial products to existing and prospective customers. Receiving the calls and solving the queries pertaining to NRI accounts, remittances, and technical issues on internet banking, M2I, M2W, and wire transfers from the customers.
- Handled NRI calls on KYC and account-related issues. Worked with branch customer support for the globalization of the NRI process.
Skills
- Workforce planning
- Demand forecasting
- Data analysis
- Forecast accuracy
- Inventory management
- Team management
Timeline
Deputy Manager of Work Force Management.
ICICI
11.2010 - Current