Summary
Overview
Work History
Education
Skills
Certification
Timeline
Yogendra  Kumar

Yogendra Kumar

Customer Service
Greater Noida,UP

Summary

At Ceasefire Pvt. Ltd, I excelled in elevating customer service standards, achieving high satisfaction rates through sales expertise and effective complaint resolution. My knack for teamwork and collaboration, alongside proficient data entry skills, significantly boosted team productivity. Demonstrated multitasking abilities by managing high-volume inquiries, ensuring prompt and knowledgeable support.

Offering excellent communication and practical problem-solving skills, eager to learn and grow within hands-on work environment. Brings ability to quickly grasp essential maintenance and repair techniques, ensuring tasks are completed efficiently. Ready to use and develop troubleshooting skills role.

Hardworking employee enthusiastic about learning costumes handling field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification
2
2
Languages

Work History

Coustomer Service

Ceasefire Pvt. Ltd
08.2024 - 12.2024
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Planned work calendar by scheduling appointments and tracking customer service requests.

Education

B.S.c - Biology

Chatrapati Shahu Ji Maharaj University , Kanpur
  • Elected to House Captain for Students leader in 2016
  • Elected Captain of Adventure House

Skills

Sales expertise

Certification

ADCA

Timeline

Coustomer Service - Ceasefire Pvt. Ltd
08.2024 - 12.2024
Chatrapati Shahu Ji Maharaj University - B.S.c, Biology
Yogendra Kumar Customer Service