YOGENDRA PAL SINGH
General Manager
Lucknow
Overview
19
19
years of professional experience
Work History
General Manager
Hotel Lokis Forest Inn Kushal Convention
05.2021 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
General Manager
HOTEL GRAND SR
11.2017 - 04.2021
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Hotel Ganga Shree
01.2015 - 10.2017
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
General Manager
Hotel Saileela Residency
12.2013 - 11.2015
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Executive House Keeper
Hotel Clarks Inn
12.2008 - 05.2009
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
Operation Manager
Hotel Kalinga Palace
01.2011 - 08.2013
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
Executive House keeper
Hotel Shivoy
01.2009 - 10.2010
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
House Keeping Supervisor
Hotel Comfort Inn
10.2008 - 12.2008
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
Bakery Manager
J J Baker
01.2006 - 12.2007
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
Education
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U.P.Board Allahabad
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IGNOU Delhi
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Vehiclelicense
Light Motor Vehicle Driving License
Personal Information
- Father's Name: Shri. S.S. Pal
- Date of Birth: 07/15/1979
Timeline
General Manager
Hotel Lokis Forest Inn Kushal Convention
05.2021 - Current
General Manager
HOTEL GRAND SR
11.2017 - 04.2021
General Manager
Hotel Ganga Shree
01.2015 - 10.2017
General Manager
Hotel Saileela Residency
12.2013 - 11.2015
Operation Manager
Hotel Kalinga Palace
01.2011 - 08.2013
Executive House keeper
Hotel Shivoy
01.2009 - 10.2010
Executive House Keeper
Hotel Clarks Inn
12.2008 - 05.2009
House Keeping Supervisor
Hotel Comfort Inn
10.2008 - 12.2008
Bakery Manager
J J Baker
01.2006 - 12.2007
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U.P.Board Allahabad
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IGNOU Delhi
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