YOGENDRA PRATAP YADAV
Ghaziabad
Summary
A hard working and responsible person who believes fulfilling all his commitments.
Overview
21
21
years of professional experience
Work History
Desktop Support Engineer
Techs To Suit Inc
05.2024 - Current
- Provided technical support for hardware and software issues remotely and onsite.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Troubleshot network connectivity problems, ensuring uninterrupted access for users across multiple locations.
- Installed and configured desktop systems for end-users, enhancing user readiness and minimizing downtime.
- Resolved printer problems remotely and onsite, improving user satisfaction and maintaining workflow continuity.
- Resolved printer, scanner, and peripheral device issues.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
IT Support Engineer
A-One Computers Pvt Ltd
12.2010 - 04.2024
- Diagnosed and resolved network connectivity problems for internal users, enhancing their access to critical resources.
- Supported end users with Outlook configuration settings and email delivery issues, improving communication efficiency.
- Delivered technical support for hardware and software issues across diverse devices to ensure operational continuity.
- Assisted users with troubleshooting application errors and system malfunctions.
Desktop Support Engineer
Aforeeserve.com Ltd
Green Park
05.2008 - 08.2010
- Gained two years' experience as computer desktop support engineer.
- Delivered technical support at HCL Service Point, resolving issues efficiently.
- Installed, configured, and maintained computer hardware, software, and peripherals to ensure optimal performance.
Desktop Support Engineer
Family Computer Club
01.2005 - 03.2008
Education
Graduation -
Choudhry Charan Singh University
U.P.Intermediate -
U.P. Bord
AllahabadHigh School -
U.P. Bord
AllahabadAdvance Diploma - Computer Hardware & Networking
Jetking Infotrain Ltd
New DelhiSkills
- Remote desktop support
- End user support
- Troubleshooting network issues
- Operating System Management
- Virus and malware removal
- Hardware and software upgrades
- Software Installation
- Networking
- Network Configuration
- Peripheral Configuration
- Cross-Platform Support
- Windows OS
- Windows operating system
- Microsoft Office
Consideration As
- Hardware Engineer
- Computer Operator
- Customer Support Hardware
Languages
- English
- Hindi
Hobbies and Interests
- Listening Music
- Reading Books
Brief Profile
A hard working and responsible person who believes fulfilling all his commitment.
Personal Information
- Expected Salary: Negotiable
- Father's Name: Shri Ram Dayal Yadav
- Date of Birth: 02/05/80
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Desktop Support Engineer
Techs To Suit Inc
05.2024 - Current
IT Support Engineer
A-One Computers Pvt Ltd
12.2010 - 04.2024
Desktop Support Engineer
Aforeeserve.com Ltd
05.2008 - 08.2010
Desktop Support Engineer
Family Computer Club
01.2005 - 03.2008
Graduation -
Choudhry Charan Singh University
Intermediate -
U.P. Bord
High School -
U.P. Bord
Advance Diploma - Computer Hardware & Networking
Jetking Infotrain Ltd