YOGENDRA THAKUR
Indore
Summary
I'm a proactive professional aiming to apply my strong organizational and communication skills in a dynamic workplace. I'm eager to contribute to team goals while expanding my expertise in project management, financial crime analysis, customer services and process improvement. I'm dedicated to fostering teamwork and achieving results through effective collaboration and ongoing skill development.
Overview
6
6
years of professional experience
Work History
Senior Associate
WNS Global Services
05.2022 - 12.2022
- Company Overview: WNS took wings as a captive for British Airways in1996
- In2003, we began offering Business Process Management (BPM) solutions to clients from different industries as well
- We grew by taking a judicious mix of organic and inorganic growth initiatives
- Responsible for KYC Verification to find out any kind of fraud detection case
- Check the uploaded documents in the portal for further processing
- Provide training in operational activities to support new associates
- Managing team as a Quality Checker backup in the absence of QC person
- Provided training sessions on fraud detection techniques to colleagues across departments
Marketing Analyst
Evoke Digital Solutions
12.2019 - 03.2020
- Company Overview: Evoke Digital Solutions is a leading web designing company in Indore, Madhya Pradesh, India, a registered organization born on19 October2015
- Engages in superior customer service by making information readily available
- Demonstrates products and services as deemed necessary by clients and management
- Developed and implemented sales strategies to meet customer needs and increase revenue
- Identified new potential markets and developed plans for targeting them
- Implemented processes for cross-selling products or services based on customer needs
Process Associate
Teleperformance
02.2017 - 05.2019
- Company Overview: We're a global digital business services company serving many of the world's best brands
- Trusted for over four decades, we've helped companies optimize their performance and customer experience with interactions that are simpler, faster, and safer
- Completion of documents to prepare the Data
- Cross verifies the fraudulent activities of Uber Drivers
- Audit the eligibility of Uber Drivers
- Provide training of all operational activities to supporting associates
- Got promoted as Data Entry Auditor
Education
Bachelors of Business Administration - undefined
Nobel College
01.2016
Skills
- Crisis Management
- Excellent Communication
- Managerial Skills
- Customer Services
- Performance Improvement
- Business Administration
- Operations Management
- Tech Support
Hobbies and Interests
Reading, Gyming, Tech Savy, Travelling
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
PASSIONS
- Bikes and Cars
- Travelling
STRENGTHS
- Passionate
- Quick Learner
- Versatile
- Adaptive
Timeline
Senior Associate
WNS Global Services
05.2022 - 12.2022
Marketing Analyst
Evoke Digital Solutions
12.2019 - 03.2020
Process Associate
Teleperformance
02.2017 - 05.2019
Bachelors of Business Administration - undefined
Nobel College
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