YOGENDRA TRIVEDI
Noida
Summary
Quality Analyst with a strong background in insurance sales, dedicated to optimizing sales processes and enhancing customer satisfaction. Proven ability to implement quality control measures that drive revenue growth and improve overall operational efficiency. Seeking a challenging role in quality assurance within the insurance sales domain.
Overview
2
2
years of professional experience
Work History
Quality Analyst
Insight Customer Call Solution ltd
02.2023 - 01.2024
- · Conducted SBS audits to ensure compliance with communication standards and SOPs.
- · Provided real-time feedback to team members to enhance performance and adherence.
- Facilitated daily briefings to communicate process updates and ensure team alignment.
- Organized and led quality sessions addressing repeat defaulters, contributing to continuous process improvement.
- Delivered detailed and end-to-end feedback, bridging performance gaps and enhancing overall team efficiency.
- Conducted Calibration Sessions/Leveling to maintain consistency in quality assessments.
- Published daily and weekly dashboards, keeping both Management and the Client well-informed about performance metrics.
- Root Cause Analysis initiatives to identify and address underlying issues affecting performance.
- Conducted Dip Checks to verify and validate the qualifications and certifications of team members.
- Maintained a feedback tracker to systematically track and address performance improvement areas.
Quality Analyst
Deglitch Call Solution
08.2022 - 01.2023
- Facilitated daily briefings to communicate process updates and ensure team alignment.
- Conducted comprehensive SBS audits in real-time, providing immediate feedback on communication and SOP adherence.
- Published informative daily and weekly dashboards for Management, offering insights into key performance metrics and trends.
- Contribute to the development of training programs for agents involved in surrender and retention.
- Conducted Dip Checks to verify and validate the qualifications and certifications of team members.
Relationship Manager
Digitech Call Solution
09.2021 - 07.2022
- Prospect and acquire new clients in the life insurance sector.
- Meet or exceed sales targets through effective sales strategies.
- Promote and explain various insurance products to potential clients.
- Analyze clients' needs and tailor insurance solutions accordingly.
- Prepare and present proposals to showcase suitable coverage options.
- Close sales by addressing client concerns and demonstrating value.
- Advise clients on appropriate insurance solutions based on current knowledge.
Skills
- MS Word
- Ms Excel
- Ms Power Point
- Rag Analysis
- Lead Management
- Correction action planning
- Continuous Improvement
- Quality Improvement
- Data Analysis
- Training implementation
Strengths
A quest for knowledge and a quick learner
Academic Credentials
- Pursuing Graduation
- Passed 12th in 2021
- Passed 10th in 2019
Personal Information
Father's Name: Mr. Vijendra Trivedi
Languages
- Hindi
- English
Timeline
Quality Analyst
Insight Customer Call Solution ltd
02.2023 - 01.2024
Quality Analyst
Deglitch Call Solution
08.2022 - 01.2023
Relationship Manager
Digitech Call Solution
09.2021 - 07.2022
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