Yogendra Yadav
Bangalore
Summary
A highly motivated and skilled technical engineer with 4 years of experience troubleshooting and resolving hardware, software and storage issues. Possess the ability to respond to customer and client queries promptly and professionally. Skilled at communicating effectively and efficiently to ensure customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Engineer
Fldelis Corporate Solutions Pvt Ltd
09.2021 - 12.2023
- User Provisioning, Network printer troubleshooting, Office 2013, Active Roles, VPN support, Windows XP & 7, password resets, SAP support, Active Directory experience including account and email creations, user account management and terminating end user accounts.
- Proficient knowledge of Fixing server connectivity issues.
- Implemented new services into production.
- Collaborate with ERT and product team for any product-level changes or high-level configuration
- Ensured proper release and maintenance of all systems.
- Provided exceptional support to ensured consistent server performance. support for all server-class systems. like Primera, Aletra, StoreOnce, Simplivity.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support to guide clients.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
Technical Engineer
Orego Biz Solutions Pvt Ltd
08.2019 - 08.2021
- Use of Active Directory for user account management Installation, maintenance, diagnosis and repair of hardware and software computer resources, Windows 7 deployment project, Windows 7 upgrades, hands-on experience in hardware and software installation, maintenance and upgrade.
- Support is done in Dell environment.
- Executive-level support included and not limited to imaging and replacing laptops and PCs, control room setup and maintenance.
- Identified and corrected performance issues.
- Collected data around every transaction and turned it into tools that helped users.
- Oversaw daily performance of computer systems.
- Entered commands and observed system functions to verify correct operations and detect errors.
- Ensured proper installation of cables, operating systems and software.
- Referred major hardware and software problems and defective products to vendors or technicians for service.
- Trained users for proper use of hardware or software.
Education
Bachelor of Engineering in Computer Science - Computer Science
Royal College of Science And Technology
Indore06.2017
Skills
- Documentation
- Windows OS 7,8,10 and Server 2022
- Microsoft office and office 365
- Internet and network setup
- Self-motivated and multitasker
- Ticketing tool Service now
- Linux ( basic Ubuntu and RHEL)
- Excellent diagnostic skills
- Active Directory
- Mid-size computer networks
- Hardware and software installation
- Troubleshooting VPN, Outlook,Printer Anti-virus solutions
- Remote support, customer handling skills
Certification
- CCNA - Cisco Certified Network Associate
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Systems Engineer
Fldelis Corporate Solutions Pvt Ltd
09.2021 - 12.2023
Technical Engineer
Orego Biz Solutions Pvt Ltd
08.2019 - 08.2021
Bachelor of Engineering in Computer Science - Computer Science
Royal College of Science And Technology
- CCNA - Cisco Certified Network Associate
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