YOGESH BAJAJ
Bengaluru
Summary
Experienced sales and operations professional with 39 years of industry experience spanning bicycle retail and sales, hospitality operations, and freelance direct marketing. Demonstrated ability to build sales, manage operations, develop customer relationships, lead teams, and sustain business growth through disciplined execution and market-focused selling. To contribute 39 years of practical experience in sales, operations, customer relationship management and business development to a senior-level role where disciplined execution, leadership and market-facing experience can support sustainable business growth. A hands-on executive profile combining proven sales performance, operational leadership, client relationship management and broad cross-industry exposure, with particular strength in customer-facing business environments.
Extensive experience in operations management across retail and hospitality sectors, focusing on service delivery and client satisfaction. Proven ability to enhance store performance through effective team leadership and operational execution, resulting in improved customer engagement and sales growth. Managed diverse teams while overseeing day-to-day operations, ensuring alignment with business objectives and client expectations. Strong background in building long-term customer relationships and achieving sales targets through strategic planning and problem-solving.
Overview
4
4
Languages
10
10
years of post-secondary education
30
30
years of professional experience
Work History
Sales & Retail
Bicycle Industry
04.1988 - 07.2018
- Managed bicycle sales and retail operations at Trek & Firefox Mantri Mall, achieving sales targets and enhancing customer engagement and store performance.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Organized special events such as grand openings, seasonal promotions, and clearance sales.
- Created detailed reports on sales performance and presented findings to executive team.
- Created detailed reports on sales performance and presented findings to the executive team.
Operations Manager
Hospitality Industry
01.2005 - 01.2010
- Managed hospitality operations, overseeing service delivery, client coordination, staff supervision, customer satisfaction, and day-to-day operational execution.
- 12 Years
- Coordinated daily hotel and restaurant operations across front desk, housekeeping, and dining teams.
- Scheduled staff shifts to support guest service and hospitality coverage.
- Monitored safety, cleanliness, and service standards throughout hospitality facilities.
Direct Marketing
Freelance
- Handled direct marketing assignments across multiple sectors, including mobile phones, life insurance, Teflon coating, school uniforms, fitness equipment, customized books, car finance, rubber stamps and pneumatic tools.
- 2 Years
- Promoted freelance client offers through direct email and phone outreach.
- Targeted prospects using contact lists and audience segmentation.
- Crafted persuasive marketing messages for freelance campaigns.
Education
Bachelor of Commerce - Commerce
Mes College of Arts Commerce & Science
Bangalore 05.1985 - 09.1990
Bachelor of Commerce - Commerce
Mes College of Arts Commerce & Science
Bangalore 05.1985 - 03.1990
Skills
- Sales Growth & Business Development
- Operations Management
- Customer Relationship Management
- Key Account Management
- Retail Sales & Channel Development
- Team Leadership & Performance Management
- Direct Marketing & Lead Generation
- Negotiation & Client Retention
- Sales target management
- Cross-industry experience
- Effective communication skills
- Retail sales
- Store operations
- Inventory management
- Sales forecasting
- Client coordination
- Customer relationship management
- Team supervision
- Staff training
- Merchandising display
- Target achievement
- Effective communication
- Problem solving
- Decision making
- Conflict resolution
- Sales and revenue generation
- Strategic sales techniques
- Retail sales professional
- Promotion strategies
- Sales and estimating
- People development
- Team training
- Market development
- Sales and promotion
- Retail Sales Experience
Personal Information
- Title: Senior Sales & Operations Professional
- Date of Birth: 1969-11-13
LANGUAGES
- Title: Senior Sales & Operations Professional
- Date of Birth: 1969-11-13
Accomplishments
- Trek & Firefox Bicycles – Mantri Mall, Bengaluru
- Started operations as a new store and achieved No. 1 sales position in India in the very first month, maintaining that position for the next 7 years. First-month sales reached ?16 lakh, with monthly turnover subsequently growing to approximately ?36 lakh by 2017.
ADDITIONAL EXPERIENCE & PERSONAL DEVELOPMENT
- Title: Senior Sales & Operations Professional
- Date of Birth: 1969-11-13
CUST
- Title: Senior Sales & Operations Professional
- Date of Birth: 1969-11-13
Languages
English
First Language
Hindi
Proficient
C2
Punjabi
Proficient
C2
Kannada
Proficient
C2
Timeline
Operations Manager
Hospitality Industry
01.2005 - 01.2010
Sales & Retail
Bicycle Industry
04.1988 - 07.2018
Bachelor of Commerce - Commerce
Mes College of Arts Commerce & Science
05.1985 - 09.1990
Bachelor of Commerce - Commerce
Mes College of Arts Commerce & Science
05.1985 - 03.1990
Direct Marketing
Freelance