Yogesh Bisht
Pune
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems and streamline operations for team efficiency.
Detail-oriented Senior Associate bringing many years' experience in industry. Knowledgeable about project management and team leadership. Driven attitude toward providing customer care within business environment.
Overview
9
9
years of professional experience
Work History
Senior Associate
WNS
Pune
04.2021 - Current
- Reviewed and reconciled daily cash activities to ensure accuracy of financial records.
- Analyzed discrepancies between bank statements, general ledger accounts, and other documents to identify sources of errors.
- Developed and implemented procedures for reconciliation process to ensure timely completion of daily reconciliations.
- Investigated any discrepancies or irregularities identified during the reconciliation process.
- Maintained proper filing systems for all reconciliations performed on a daily basis.
- Assisted in developing reports used for management decision making purposes.
- Tracked progress of open items and followed up with appropriate parties when necessary.
- Received and recorded cash, checks and transfers.
Senior Associate
Amdocs BPO Ltd
Pune
10.2019 - 08.2020
- Process: CCPA (California consumer privacy act process)
- Resolved customer complaints in a timely manner, responding to their requests via chat or email.
- Maintained accurate records of all customer interactions, transactions, comments and complaints.
- Monitored incoming emails and responded to customer inquiries promptly.
- Identified and escalated priority issues per required procedures.
Senior Associate
Wipro Ltd
Pune
05.2018 - 07.2019
- Worked with Wipro Ltd in Telstra process for 14 months
- Provided technical assistance to customers through online chat support.
- Performed quality assurance checks on completed tickets to ensure accuracy of information provided to customers.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Developed an understanding of customer needs by actively listening during conversations.
Senior Associate
Affinity Express Ltd
Pune
05.2015 - 11.2017
- Worked as a Senior Associate in Bic Graphic Order Entry domain for 2.5 Years
- Accurately entered customer orders into the order entry system while ensuring accuracy of pricing and product information.
- Maintained up-to-date knowledge of current products, services, and pricing to ensure accurate order entry.
- Researched discrepancies in customer orders to ensure accuracy of order entry.
- Coordinated with other departments to resolve any issues related to customer orders.
- Assisted with training new staff members on proper order entry procedures and processes.
- Verified purchase orders against invoices before processing payments.
Education
Bachelor of Commerce - Pune University
Dr. D.Y Patil College
Pune Maharashtra06-2015
H.S.C - Commerce
S.S AJMERA, Maharashtra Board
Pune Maharashtra06-2011
S.S.C -
Jyoti English High School, Maharashtra Board
Pune Maharashtra06-2010
Skills
- Timeline estimates
- Performance monitoring
- Proficient in [Software]
- Training and mentoring
- Complaint Management
- Data Analytics
- Account Reconciliation
- Courteous and Professional
- Project Reporting
- Financial Acumen
- Strategy Development
- Process Improvement
- Time Management
- Record and File Management
Personal Information
Date of Birth: 24/03/1994
Languages
- English
- Hindi
- Marathi
Timeline
Senior Associate
WNS
04.2021 - Current
Senior Associate
Amdocs BPO Ltd
10.2019 - 08.2020
Senior Associate
Wipro Ltd
05.2018 - 07.2019
Senior Associate
Affinity Express Ltd
05.2015 - 11.2017
Bachelor of Commerce - Pune University
Dr. D.Y Patil College
H.S.C - Commerce
S.S AJMERA, Maharashtra Board
S.S.C -
Jyoti English High School, Maharashtra Board
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