Yogesh Bisht
Kingsway Camp, Delhi
Summary
Business Advisory Senior Analyst with extensive experience at Accenture Solutions Pvt. Ltd. Expertise in performance monitoring and operational efficiency, delivering actionable insights that boost team productivity. Strong analytical skills combined with effective engagement strategies drive continuous improvement and alignment with business objectives.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Business Advisory Senior Analyst
Accenture Solutions Pvt. Ltd
Gurugram
07.2020 - Current
- Monitor service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Recommend operational improvements based on the tracking and analysis of data.
- Responsible for improving the performance of BQ agents.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Communicated effectively with management regarding any issues related to personnel or operations.
- Share weekly and monthly performance reports of the employees with the management.
- Conducting team sessions, sharing daily updates, and improvement areas with the agents to ensure every member is aligned with the process and updates.
- Analyzed data trends to support business decision-making processes.
Regulatory Compliance Analyst (Tier 2)
Accenture Solutions Pvt. Ltd
Gurugram
11.2017 - 06.2020
- Doing NSAT audits regularly and sending Taxonomy reports to the management
- Recommending operational improvements based on tracking and analysis of data
- Provide analytical information support to MIS for Weekly and Monthly business review
- Sending weekly and monthly performance reports of the employees to the management
- Got an opportunity to help set up a different site by sharing operational feedback and product functionality in a dedicated support role
- Attended calibration sessions with Internal Quality Assurance and Client to identify the opportunities and rectify it on an immediate basis.
Business Operations Associate (Tier 1)
Accenture Solutions Pvt. Ltd
Gurugram
06.2016 - 10.2017
- Was a part of Order Management Team, handling queries related to Invoicing, shipping, and ensuring the transactions are accurately and timely processed
- Providing timely solutions on customer invoicing issues, inquiries, disputes etc
- Preparing reports and sharing them with the Management for tracking purposes
- Trusted to provide excellent customer support to ensure the Client's expectations, both in terms of quality and CSAT
- Trusted to provide excellent customer support to ensure the Client's expectations
- Proactively engage in continuous improvement initiatives for the Order Management process
- Product & Process Improvement: Sharing KB Feedback.
Education
Bachelor of Arts -
School of Open Learning, Delhi University
New Delhi01.2013
Skills
- Performance monitoring
- Operational efficiency
- Client communication
- Business operations analysis
- Incident reporting
- Data-driven decision-making
- Documentation and reporting
- KPI analysis
- Management of operational risks
- Corrective action planning
Personal Skills
- Adaptable and patient under changing workloads
- Attention to detail
- Strong problem-solving ability
- Self motivated and proactive
- Positive and collaborative attitude
Certification
Advance Digital Marketing.
Hobbies and Interests
- Watching movies
- Gardening, small-scale farming
- Traveling and exploring new cultures
- exploring AI tools
Personal Information
- Father's Name: Sh. Lalit Mohan
- Mother's Name: Smt. Radha Devi
- Date of Birth: October 6, 1989
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is genuine and true to the best of my knowledge and belief, and it can be called upon for verification
Timeline
Business Advisory Senior Analyst
Accenture Solutions Pvt. Ltd
07.2020 - Current
Regulatory Compliance Analyst (Tier 2)
Accenture Solutions Pvt. Ltd
11.2017 - 06.2020
Business Operations Associate (Tier 1)
Accenture Solutions Pvt. Ltd
06.2016 - 10.2017
Bachelor of Arts -
School of Open Learning, Delhi University