Yogesh Chitrekar
Mumbai
Summary
Customer -focused with expertise in optimizing CRM processes and enhancing customer satisfaction. Proficient in technical support and effective communication, consistently identifying service improvements and resolving payment issues. Delivers exceptional client experiences while driving operational efficiency across various industries. Bilingual professional with a strong background in interaction, problem resolution, and efficient research.
Overview
14
14
years of professional experience
Work History
Customer Service Executive
Forever Living India Pvt. Ltd.
Mumbai
05.2023 - Current
- Updated customer data in CRM systems to optimize request processing efficiency.
- Analyzed support trends to identify process improvements and reduce recurring issues.
- Coordinated with cross-functional teams to resolve service problems and improve customer satisfaction.
- Processed orders while managing data requests and addressing payment and account concerns.
Customer Service Representative
Microscan Computers Pvt. Ltd
Mumbai
11.2016 - 11.2022
- Delivered technical support for telecom services in semi-technical B2B environment.
- Managed customer queries via phone and email, including escalated cases.
- Conducted data entry and managed attendance tracking to ensure accurate records.
- Ensured service quality compliance through regular monitoring and reporting.
Customer Care Executive
IPSOS Marketing Resource Company
Mumbai
04.2012 - 08.2014
- Conducted outbound calls to gather feedback on banking services.
- Captured and reported client satisfaction metrics for internal enhancements.
Customer Care Executive
Hathway
Mumbai
04.2011 - 02.2012
- Managed inbound and outbound calls to assist customers with service inquiries.
- Executed precise data entry to update customer records efficiently.
Education
B.COM - Bachelor in Commerce
Arunachala Unversity
Arunachala Pradesh01-2024
Skills
- Technical support
- CRM software
- Customer relationship management
- Payment resolution
- Client feedback collection
- Service improvement
- Effective communication
- Problem solving
Accomplishments
- Employee of the Quarter
Additional Knowledge (SCM)
- Order Delivery Monitoring: Track daily dispatches and delivery status across multiple platforms
Liaise with courier partners to ensure timely and successful deliveries
Maintain real-time records of shipments, including delays and exceptions. - RTO (Return to Origin) Management: Identify and analyze reasons for RTO cases (e.g., customer not available, wrong address)
Coordinate with the courier team for quick return processing and re-dispatch where applicable.
Update internal systems with RTO data for inventory and financial accuracy. - Courier Team Follow-Up: Maintain strong communication with logistics partners to resolve delivery issues
Escalate delayed or problematic shipments for quicker resolution.
Timeline
Customer Service Executive
Forever Living India Pvt. Ltd.
05.2023 - Current
Customer Service Representative
Microscan Computers Pvt. Ltd
11.2016 - 11.2022
Customer Care Executive
IPSOS Marketing Resource Company
04.2012 - 08.2014
Customer Care Executive
Hathway
04.2011 - 02.2012
B.COM - Bachelor in Commerce
Arunachala Unversity
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