Yogesh Chourasiya
Pune
Summary
Dynamic Operations Manager with a proven track record at SquareRisk Tech Pvt LTD, excelling in process improvement and team leadership. Spearheaded AI-driven automation projects, enhancing operational efficiency and achieving outstanding performance metrics. Recognized for exceptional project management and people development skills, driving teams to exceed targets and deliver excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
SquareRisk Tech Pvt LTD
10.2024 - Current
- Joined as Operations Manager, leading a team of 58 associates and 3 Team Leads handling manual submissions across all Lines of Business (LOBs).
- Additionally supported an AI project tool developed for agents to enable automated quote submissions and policy binding.
Deputy Manager
Allianz Services
10.2021 - 03.2024
- Took over responsibility as Deputy Manager, overseeing two teams comprising 10 FTEs, 17 FTEs, and 1 Team Leader.
- Verified and ensured the successful implementation of a Kaizen Project to enhance operational efficiency.
- Honored with the Annual Award for Outstanding Delivery & Excellence for exceptional leadership in 2021.
Assistant Manager
Allianz Services
12.2018 - 09.2021
- Joined as Assistant Manager, leading an AI project named BOT for Renewal Migration, managing a team of 38 associates.
- Successfully transitioned all manual renewals to automated renewals through the BOT system.
- Completed Yellow Belt training in process improvement.
- Achieved excellent AES scores of more than 95% in EEI
Assistant Manager
WNS Global Services
05.2017 - 12.2018
- Joined WNS as an Assistant Manager and led the new migration of two separate teams for Suncorp Insurance (New Zealand client).
- Successfully transitioned both processes—one with 10 FTEs and the other with 8 FTEs—to Business-as-Usual (BAU) operations.
Assistant Manager
Tata Consultancy Services
10.2015 - 02.2017
- Joined TCS as a Business Process Lead, managing a team of 17 associates for Liberty Mutual Insurance in the P&C business.
- Acted as a team member in a Black Belt project aimed at improving team quality.
- Utilized various process improvement tools, including the Pareto Principle, data analysis, and 5 Whys methodology.
- Implemented targeted improvement plans, resulting in a 9% quality increase, with overall quality improving from 83% to 92%.
Assistant Manager
EXL Services Pvt LTD
06.2014 - 09.2015
- Promoted to Assistant Manager in the same team where I initially joined as an Associate.
- Successfully led the team for 6 months for the Hartford Insurance client before the process transitioned to Concentrix.
- Contributed to a cross-migration project by training new associates at Concentrix.
- Transitioned to CNA Insurance during a new migration and led a newly formed team of 8 FTEs.
- Successfully guided the team to Business-as-Usual (BAU) operations before moving on to an opportunity with TCS Pune.
Associate/SME Trainer
EXL Services Pvt LTD
07.2009 - 05.2014
- Started career with EXL as a fresher in an MNC; consistently ranked among the top 3 performers in the team, leading to promotion as Subject Matter Expert (SME).
- Earned multiple Best Performer awards for exceeding performance targets and maintaining high-quality standards.
- Conducted process training for multiple batches, achieving a 100% certification success rate.
- Developed and implemented Standard Operating Procedures (SOPs), improving process efficiency and reducing errors.
- Awarded Best SME for exceptional training delivery, process expertise, and team performance improvement.
Education
B.COM -
Jiwaji University
Gwalior, India01.2006
Grade 12th -
M.P. Board
01.2002
Grade 10th -
M.P. Board
01.2000
Skills
- Process improvement
- Project management
- Data analysis
- Automation tools
- Team leadership
- Client Management
- Change Management
- Performance Management
- People Management
- People Development
Certification
- Kaizen Certified
- Yellow Belt Training CERT
- Presentation Skills
- Intro 320
- Train the Trainer-Level 1
- Platform Skills
- Lean awareness Six Sigma Certifications
- Team Effectiveness
- Feedback & Coaching
Awards
- Yearly Award for Outstanding Delivery & Excellence, 2021
- Best Account Manager, 2016, Q3, TCS
- Best Team, 2014, Q4, EXL
- Best Account Manager, 2014, Q3, EXL
Philosophy
If something is difficult doesn't mean you should not try, but it means you should try a bit harder
Accomplishments
- Verified the successful implementation of a Kaizen Project.
- Received the Annual Award for Outstanding Delivery & Excellence for leadership in 2021.
- Collaborated with the Migration team to lead two Property & Casualty processes (10 & 8 FTEs) and successfully transitioned them to Business-as-Usual (BAU).
- Participated in a Black Belt project, working with the Project Manager to successfully streamline quality issues.
- Awarded Best Account Manager in Q3 2016 at TCS.
- Awarded Best Team in Q4 2014 at EXL.
Timeline
Operations Manager
SquareRisk Tech Pvt LTD
10.2024 - Current
Deputy Manager
Allianz Services
10.2021 - 03.2024
Assistant Manager
Allianz Services
12.2018 - 09.2021
Assistant Manager
WNS Global Services
05.2017 - 12.2018
Assistant Manager
Tata Consultancy Services
10.2015 - 02.2017
Assistant Manager
EXL Services Pvt LTD
06.2014 - 09.2015
Associate/SME Trainer
EXL Services Pvt LTD
07.2009 - 05.2014
B.COM -
Jiwaji University
Grade 12th -
M.P. Board
Grade 10th -
M.P. Board
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