Yogesh Ethiraj
Chennai
Summary
To be associated with an organization that provides me with wide exposure and employs my knowledge expertise to the maximum with many opportunities to learn and grow.
Cumulative of 12 years' experience across Electronic Services Field & EMS Manufacture Sector
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager of Service Operation
Retail Solution & Technologies
03.2026 - Current
- Overseeing telecom repair centers and retail technology solutions.
- Skilled in optimizing customer yield metrics, tracking technical team performance, and implementing real-time feedback loops to enhance operational efficiency.
- Managed end-to-end service operations and repair center workflows for high-volume telecom and retail technology solutions.
- Monitored customer yield metrics on a real-time basis to identify technical anomalies and process bottlenecks.
- Delivered structured feedback to cross-functional teams to resolve recurring product defects and improve first-time fix rates.
- Tracked, evaluated, and managed engineer performance against strict Key Performance Indicators (KPIs) and service level agreements (SLAs).
- Mentored technical teams on repair best practices to maximize productivity and maintain high quality control standards.
- Spearheaded continuous improvement initiatives that aligned daily technical output with corporate customer satisfaction goals.
Senior Engineer Debug, Repair & Testing
Sanmina SCI India Pvt. LTD
05.2019 - 12.2025
- Handled Telecom products Tester setup & test software received from the customer.
- Making the Test Jig & Tester setup.
- Monitor the manufacturing yield online basics & feedback to respective team.
- Ensure the Tester Performance & Maintenance.
- Validating the tester performance by doing GR&R activity and documenting reports for future reference.
- Maintaining the Test tools spare, connectors, cables, Golden sample & tool cards.
- Doing calibration before due date & maintain the checklist properly.
- Preparing work instruction & procedure for new test setup & new projects.
- Redett the downtime by maintaining documents for frequently test failure.
- ESS Chamber Handling, Profile creation, Testing.
- Debug & Repair Analyzing the Failure units & Rework, Repair within time.
- Support to Product Quality improvement through proper analysis of root cause and implementation of short term & long term corrective action.
- Understanding of circuits & schematics of products.
- Providing chip level servicing for all the current running products.
- Understand in depth the product functioning and electronics to help reduce the debugging and repair time.
- Sharing the product knowledge to colleagues for improving team repair capabilities.
- To improve the company profits by reducing rework scrap.
- Incoming material rejection analysis and feed to IPQC to get credit note or replacement part from Participating and presenting in GCIP (Global Customer Investigation Process) meeting to explain the Root cause of field failure.
- Rework-Multilayer PCB (25 to 35 Layer PCBs).
- Test Gears: Signal, Oscilloscope, Spectrum analysis, Test Modules SFP, QSFP, BMDCO6, Drop multiplex OSNR, OPM, VOA OSA, Switch card.
- Standards, Certifications: IPC-A610E, 7721, 7711.
- Tools handling: Navigator Tool, Linux OS, JTAG Programmer, Xilinx Programmer, Bscan troubleshoot tool, MicroSD Programmer, BDI Programmer, Multimeter, Digital Oscilloscope, Infrared Thermal Imager, Tone ohm Short Locator, Automatic Test tool, Test equipment, Omniber, FST Ethernet tester, Spectrum analyzer, Digital Lightwave, Power meter, Optical power meter, Optical Attenuator, ESS Chamber with Chiller.
Technical Support Engineer
Ensure Support Services India LTD
08.2013 - 04.2019
- Responsible for installing, maintaining, and troubleshooting physical IT infrastructure, including servers, networking equipment, and storage systems.
- They ensure maximum uptime, handle hardware upgrades, manage cabling, and maintain environmental controls.
- Proficient in handling calls and providing L1, L2, & L3 Level Technical Support to Customer.
- Chip level services in L1, L2, & L3 Level in All IT product.
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
- Installation of Data Card like Netconnect etc.
- Maintenance of computer hardware systems and system assembly.
- Maintain the assets of PCs and laptops.
- Installation & Configuration of Network printers & Scanner and its higher level of troubleshooting.
- Manage all the inventory of PCs.
- Configuring & Managing DNS, DHCP & Active Directory.
- Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
- Provided the Remote support & Net meeting support using following software Team Viewer, Software, Remote Desktop.
- Installation of Antivirus, Patches & Updates from Backend side & frontend both.
- Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2008, Linux, Ubuntu, Windows XP & Windows 7 & 10.
- Installing, configuring, repairing, and upgrading servers, switches, routers, and cabling (fiber/copper).
- Diagnosing and resolving hardware, network, or environmental issues promptly to minimize downtime.
- Documentation Updating asset inventory documenting network configurations and logging maintenance activities.
- Strong understanding of server hardware, networking protocols, and operating systems (Linux/Windows).
- Hands-on maintenance, installation, and troubleshooting of hardware.
- Monitors system performance, logs issues, and manages daily operations.
Education
Diploma - Electrical and Electronics Engineering
Sri Nallalaghu College
ChennaiEngineering Degree - Electrical and Electronics Engineering
Indian Institute of Engineering College
ChennaiSkills
- Technical Support
- Chip-level repairs
- Optical product repairs
- Line modules repairs
- Uplink module repairs
- Manufacturing failure rate(MFR) analysis
- Field returns analysis
- Test software setup
- Test station setup
- Documentation
- StandardOperatingProcedure (SOP)
- WorkInstructions (WI's)
- MIS Reporting
- Yield analysis
- Throughput analysis
- Response time analysis
- ConductingTraining
- Debugging
- Customer Interface
Certification
- Advanced Diploma in Computer Hardware Networking
- IPC Standard A610, 7711, 7721
- Cisco CCNA
- Optical Trained in Sanmina Mexico
Awards
Best Performer for Q4, 2016, Motorola and Lenovo project
Languages
English
Advanced
C1
Timeline
Assistant Manager of Service Operation
Retail Solution & Technologies
03.2026 - Current
Senior Engineer Debug, Repair & Testing
Sanmina SCI India Pvt. LTD
05.2019 - 12.2025
Technical Support Engineer
Ensure Support Services India LTD
08.2013 - 04.2019
Diploma - Electrical and Electronics Engineering
Sri Nallalaghu College
Engineering Degree - Electrical and Electronics Engineering
Indian Institute of Engineering College