

I am seeking challenging opportunities where I can fully utilize my skills to contribute to the success of the organization. As a selfmotivated individual passionate about hospitality, I offer exceptional abilities in guest relations and upselling products and services.
- Boosted Guest Voice score and TripAdvisor ranking, enhancing online reputation
- Certified Departmental Trainer, driving consistency in guest service satisfaction through daily associate training
- Supervised restaurant operations, ensuring cleanliness and high maintenance standards
- Conducted regular staff meetings to discuss performance, address issues, and drive growth
- Assisted in financial management, achieving budget targets and breaking previous records
- Delivered exceptional customer service, maintaining high quality standards
- Built strong guest relationships through personalized interactions, driving repeat business
- Implemented staff training on allergen awareness and dietary requirements, enhancing guest safety and experience
Training and mentoring